Tag: Change

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365 Coaching Tips: 100th, 101 and 102

April 10th Coaching Tip: 100.

Today I am pleased and thrilled to report that this is the 100th day that I have been writing coaching tips in 2025. 100 days straight of writing purposefully is a record for me, and I’m even more committed to doing it the entire year of 2025.

100 is also a goal for me; hope to live and see myself as an active centenarian. Active for me means walking and using my brain. My grandmother lived to just short of 88, and she smoked most of her adult life. My mother is active and is 84. My dad lived to 84, and his dad lived to 80; they both were active, driving, working on their farms, caring for their horses and happy doing it.

For right now though, I’m happy, healthy, and active at 60. And glad to be sharing coaching tips for the 100th day in a row. Thanks for reading and providing your feedback.

April 11th Coaching Tip: Relationships Matter.

My haircut appointment today was squeezed in to her 9am timeslot. Little did I know, I was the only person on her schedule for the entire day. She said, “only…for YOU!” I felt bad and good at the same time. Felt bad that she arranged her one and only appointment around my schedule. Felt good that she said, “only…for YOU!”

She knew I was back in town for a few days, and knew it was important to me to get me hair done. I remembered to ask her about her new condo, about her son’s rash and her daughter’s trip for Spring Break. Relationships are a two way street, and they can be beneficial for both people if we simply listen, remember, and ask again. Take time to listen to people and you’ll be surprised what can result. Make your relationships matter.

April 12th Coaching Tip: Let’s Go to Gas City, IN.

Four of us jumped in Michele’s new SUV and we headed out to dinner, and then on to Gas City, Indiana (yes, that’s actually the name of the town) to see Grammy-winning singer Amy Grant. We could have easily postponed it or not gone (we all were busy, had curve balls thrown at us this past week), but Michele had grabbed four tickets well in advance, and we were going.

Had any of us ever been to Gas City? Nope! But Gas City (population: 6,000) has invested in their town, county and school system, and worked with state on some economic development grants and they now have a new performing arts center (approx. $20mil investment) that seats over 1,800 people. Their goal is aimed at enriching the community with diverse entertainment and fine arts experiences. It seeks to inspire and foster artistic growth among the youth, positioning itself as a cultural cornerstone for Gas City, enhancing its reputation as a center for arts and creativity.

We had a blast, so glad we went, made memories and laughed, sang, and came home “full”. More importantly to me was how the community came together to take the risk and build a performing arts center. I wish them great success and also am thrilled for all ages to participate in keeping this new center thriving for years to come. Go to Gas City, IN.

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365 Coaching Tips: 97th, 98th and 99th

April 7th Coaching Tip: Portal Positives.

Last night, the Florida Gators men’s basketball team won the NCAA championship in an intense battle against a very strong Univ. of Houston team. Give the staff and these players some credit for winning this championship, as they were down 12 points, stayed focused, and only had the lead for just over a minute in the 40 minute contest. Florida added a number of pieces to their team from some smaller schools: most outstanding tourney player Mark Clayton formerly played for the tiny Iona Gaels. Another “strong as an ox” guard, A. Martin, came from Florida Atlantic Univ, and he also played in the Final Four last year. Surrounded by them was a 6’10” sophomore from Nigeria, by way of Washington State. W. Richard, a senior from Belmont University, was a starting guard. One of their backup centers transferred in from Marshall Univ.

There’s a lot of complaining about the transfer portal due to the amount of players in it. I totally get that, it’s excessive and the timing of opening the portal during the NCAA tourney are both valid. However, in our family, we have a belief in “betting on yourself” and five of the players who played for Florida last night did indeed bet on themselves. They were under recruited, went to smaller schools, developed and got better…and transferred. They came together under a new, young coach, on a sunny Florida campus in Gainesville, trained hard, molded together, and won on college’s biggest stage. Instead of complaining about the portal in college sports or that there’s “no talent in the workplace”, challenge yourself to go out and embrace the talent that is out there. It’s there, and so many positives are in the portal. As a leader, it’s your responsibility to bring together and lead talent who know your vision and embrace it, know their well-defined role, and then allow them to soar!

April 8th Coaching Tip: Three S’s.

Coached a group of new advisors, who are making 25 to 35 outbound calls per day to leads from one part of the enterprise to another, i.e. they are already clients. These new advisors were in a bit of a lull and needed a bit of a pick-me-up session. After introductions of these four advisors and myself, they shared what are they most proud of. Then we discussed what are they struggling with and what’s creating the lull. After hearing their examples, we dug in alot more and they identified that they couldn’t get people to make a decision. Delays by the clients were their “competition”. Another problem is that few of their calls are being answered, so they feel like they are just leaving voicemails.

We practiced what they are saying (script) to the clients and how they are leaving voicemails. I then asked them about their timing: when are they making these calls and leaving voicemails. After some practice, we landed on the 3 S’s: slow the script down a lil bit and do it with a smile. Yes, Slow down, personalize the Script just a bit, and have the client feel your Smile thru the phone or voice message.

April 9th Coaching Tip: Be Prepared.

Met with a team that I had never worked with before and it went great. Why? Because I really prepped BEFORE meeting with them. It actually felt like I knew there numbers as well as they did, and some of the key numbers, I knew well and they felt it. Because of that, our scheduled 30 minute “intro” meeting quickly turned into a very valuable 45 minute meeting, that was “informative, productive, foward looking, helpful” (their words). We were able to prioritize six items that they were willing to get to work on and we will have an accountability check up in 90 days.

After the meeting, the son of the founder stayed and asked it I had a few more minutes. He realized that we both grew up around horses, so he really wanted to talk about it. He thanked me for being prepped; he said he quickly realized and said to himself, “she’s no joke, she knows our numbers!” We went from not knowing one another to having an action plan and a common horse connection…all because of prep. Be prepared; it’s appreciated.

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365 Coaching Tips: 94th, 95th & 96th

April 4th Coaching Tip: Leadership Standards.

Had the opportunity to coach the lead advisor on a medium sized team today who is expecting others on his team to step up. He indicated that they just haven’t stepped up for years. I pushed him for examples, and he shared that as he travels, his advisor colleague is not coming into the office. Two of his assistants are not getting their registrations done, and those are about to expire. One of his assistants is calling in sick frequently. Another junior advisor is not giving the lead advisor an update on his weekly activity.

After listening to all of these examples, I asked him to share his leadership standards. He paused, and sarcastically said the word: accountability. And I proceeded to ask more about accountability and who can help him drive the accountability (because it is obviously not working with him). He is going to begin leveraging his new business manager/operations manager. His business manager already is setting standards: No means no. Yes means yes. She is explaining the difference to the team members, holding one on one’s, setting up smaller team meetings, tracking key metrics in her first 30 days, and beginning to deploy simple leadership standards. Have standards, and as a leader, implement them.

April 5th Coaching Tip: Go See It.

It was going to be 3.5 hours of driving, but I chose to go visit the farm that my grandfather bought over 50 years ago. Since I was already in the Tampa area for the Women’s Final Four, I had Saturday with a few hours of free time and called my mom and told her I was going up to Ocala to see it. Glad I did. I was able to connect quickly with the neighbor (to help keep the relationship positive and reciprocal). I texted with the tenant farmer. I walked the property and noticed a few things that need to be addressed, per our land lease. On the way back to Tampa, I got to have a quick chat with a friend who was nearby (those spontaneous and quick diet Coke conversations are worth it). I could have easily convinced myself NOT to go on this drive; but so glad I did. Warm weather and a convertible made the ride pleasant too, especially when the interstate got backed up and I took an alternate route thru the country…which took me by a locally owned farmstead that had an attractive farmstand. Of course, I had to buy that mixed berry pie, a big bag of oranges, two containers of blueberries, etc. because my friends and I were having ice cream sundaes and pie later that evening. As I returned to Tampa, my friends asked how my trip was. I pleasantly responded that I was so glad I went. It’s easy to say no, but “Just go see it!”

April 6th Coaching Tip: Momentum Changes.

UConn women’s basketball won its record setting 12th national championship this evening, beating South Carolina by 23 points, 82-59. Although UConn had been up by 15 points in the 3rd quarter, the UConn coach (Geno Auriemma) calmly and quickly called a timeout with 3:12 remaining, with UConn up 50-39. Geno sensed something, and it could have been that one of the SC players (MiLaysia Fulwiley) was subbed in and quickly made an impact with a rebound, made a shot, blocked a UConn shot, grabbed a steal, and had an assist for another teammate’s score. Geno was NOT going to let the momentum changing plays by this SC player; he was having no part of it, no way. He called the timeout to help slow the game down. I watched him closely. He didn’t even go into the huddle; he let the players talk. This timeout worked. UConn regained the momentum and was leading by 16 points at the 2:33 mark. In less than one minute, the UConn lead increased from 11 to 16 points. Momentum changes on the court and in your life. How are you taking quick timeouts to evaluate what is happening?

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365 Coaching Tips: 91st, 92nd and 93rd

April 1st Coaching Tip: Ask For An Exception.

Recently was working with an advisor who is 3-4 months from announcing his retirement. He received a major curve ball: his succession plan (with a female advisor that has been his business partner for more than 13 years) is in limbo. The female advisor now faces an existential health situation. It’s drastic for her, and for the soon to-be retiring advisor. After we discussed this tragic situation, we thoughtfully started discussing options. By the end of our very important and focused call, we had identified seven options. And the 7th option ended up being the “ask for an exception to the policy.” He’s now working the details on that option even further, because as he says, desperate times require desperate actions. He’s going to ask for the exception; my bet is that he will get it due to his story and prep, and his relationship with leadership.

April 2nd Coaching Tip: Those “T” Words

As the workday wrapped up on April 2nd, threatening weather with severe thunderstorms and tornadoes scattered from Dallas, TX to Toronto, Canada. And in Indiana, there were multiple sightings and touchdowns of tornadoes within one mile of our rental homes in Carmel, IN. But before all of this threatening weather started occurring around 8pm, the United States announced new and higher tariffs, after the stock market closed. There was an immediate and thunderous loss in the markets across the globe. Lots of “T” words, that can and will drive anxiety, fear, anger, and isolation. Think of how when a tornado is closeby, we quickly move to isolate inside in a safety room/basement/closet. When it thunderstorms, we tend to get inside, too. When tariffs are announced, this tends to drive isolation by countries…self-preservation versus decades of collaboration.

April 3rd Coaching Tip: Hopeful “T” Words

Today, I’m thankful that none of my friends, family, and rental homes were impacted by the tornadoes in Central Indiana last evening. It’s Taco Thursday and Thirsty Thursday, so let’s make it through the day to celebrate an upcoming weekend. With the tariff announcements came a sell off of the stock market; this timing might just be a good time to jump in the market and buy when prices are lower. I sure took advantage of it!

How YOU respond to daily and weekly announcements, happenings and untimely realities that impact your world is on YOU. It’s YOUR decision. Your attitude and how you respond will be remembered by others, but more importantly, it will help you be resilient thru these times.

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365 Coaching Tips: 82nd, 83rd and 84th

March 23rd Coaching Tip: Friends First.

As I watched my IU Hoosier women’s basketball team wrap up their loss to South Carolina, I noticed that one of our IU players stopped and truly hugged one of the SC players. And then, after all the players shook hands, the SC player came back thru the line and hugged, then quickly gave a sweet cheek-kiss to the IU player. Why would they do that, aren’t they competitors? Yes, of course they are competitors. But they are friends first and have been friends for years. It was a pleasant site to witness, and the TV cameras even showed the parents of both of these players hugging each other. As you compete, remember to remain friends with those who really are friends. I’ve learned that I now have friends that I competed against or with daily in practice, and I’m so glad that many are still my friends. Friends first!

March 24th Coaching Tip: Evolve.

My word for the year is Reduce. One of my colleague’s word is Evolve. I like it, because she is our senior coach, with incredible experience, and more senior than me and our manager. She wants to continue to evolve by embracing new ways of doing business, learning from others, and working a bit differently. If you were in the last few years or months of your career, how willing would you be willing to evolve?

Many of my elders have shared with me that when you stop learning and growing, you start slipping and dying. Now that I have more grey hairs, I truly support this thinking. Tonight, we watched “The Americas” series on Peacock, narrated by Tom Hanks. We kept watching episode after episode, consuming all of the incredible cinematography as well as the education on all of these animals, insects, and species. Keep evolving.

March 25th Coaching Tip: No 2am Texts.

My mother and I talk and text every single day. We share a lot and are very close. Over the last month, she has shared with me that someone in our family has texted her at 2am on a couple occasions and has also sent an additional 8-10 texts since March 19.

This is a coaching lesson in emotional intelligence: 1) when you want a senior/elderly/84 year old woman to help you, don’t text them at 2am. 2) when you want help, maybe call them and ask how THEY are doing and really care about what is shared. 3) if you are sending an additional 8-10 texts, look in the mirror, and ask yourself, “why aren’t I getting any response?” (from the 84 year old woman). 4) and don’t deny it when you are called out for doing it.

I have texted my family member twice now, and let them know that my mom is busy thru tax time (April 15) and managing over 10 farms. I also requested that the 2am texts stop. Due to al ack of emotional intelligence, the family member (of course) indicated that they don’t text much, didn’t do the 2am texts, wasn’t adding any stress to the situation, and indicated this was like high school drama. Bottom line: wake up, look in the mirror, own your errors, be more in tune with elderly people, and for goodness sakes, don’t be rude to them when you need a favor. Seniors (like my mother) have who multiple stents in their hearts and have had two hip surgeries in the last 2+ years, lost their husband of 63 years, keep their phone “on”, charged up, and nearby. and their Apple watch on their wrist. Just stop and think, no 2am texts.

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365 Coaching Tips: 79th, 80th and 81st

March 20th Coaching Tip: Two Minute Test.

One of the most common coaching discussions that I have with leaders revolves around their ability to get buy-in from their teammates and colleagues. When I ask them to explain to me what they want to accomplish, many have a challenge clearly articulating what they want to get done…and why. This question can also apply to people who lead groups or a family. Here’s an example in a family: “Our family listens and watches others, and then we are confident in how we execute. We take great pride in a preparation and calm execution, and that helps us know that we did our absolute best. We love. We learn.” You get the point.

Today I worked with two very talented leaders in Scranton and Philadelphia, PA. They have an incredible growth mindset, but are concerned that everyone around them are not as excited about the growth, which may mean more extra work and adding new/lazy teammates, etc. My assignment, after listening to them for 45 minutes, was to work with these two leaders and help them to be able to clearly and confidently articulate what they are building, and why, in two minutes. Looking forward to hearing them tighten up their message. Two minutes.

March 21st Coaching Tip: Move On.

The transfer portal in college sports is getting a lot of attention right now, since teams have been selected for the NCAA and NIT tournaments. In today’s world of college sports, the transfer portal allows student athletes to enter a transfer portal quickly to let other schools know that they are ready to “move on.” The sooner that someone wants to move on, the better. This applies in business, too. If an employee or teammate wants to move on, search for a new job, try a new career, take a few months off, recommend and encourage them to move on. Why? Because it will be better for the remaining team members. Those that “stay” want to know who is on the team and who is ready to get to work to achieve great things together. Move on when you know it isn’t right, simply move on.

March 22nd Coaching Tip: Tech Help.

Today, one of my colleagues helped me with some quick tech issues quite efficiently. We were able to jump on a Zoom, share screen views, and get 3-4 resolved quickly. If you need tech help, go to someone younger (typically) who is really good at it. They can do it rapidly, and kinda get a kick out of helping you. Makes them look good, and you get your problems solved…without being on a 1-800 tech support line for minutes, hours, etc. Ask someone younger for your tech help. My mom does it frequently, and I can help her with almost every single item with her iphone, ipad, or laptop. My god daughter jumped in my Tesla the day I got it at the Tesla dealership nearly three years ago, and she quickly touched the screen and took us to multiple restaurants that were within a quick driving distance. She also was curious to many of the items on the Tesla dashboard/dashpad. So she started touching and investigating, and in the process, I was learning. Get tech help.

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365 Coaching Tips: 70th, 71st and 72nd

March 11th Coaching Tip: Take A Break.

The stock market was chaotic due to a multitude of national and global situations. I was in back to back meetings with leaders who are leading themselves and their teams thru anxious and challenging times. All day, I was working in a beautiful office overlooking the Statue of Liberty to the south and the 9-11 Memorial to the east. As it was approaching 5:45pm, I realized that it was time to grab a cab and go to the hotel. While in the cab, I called a friend who always makes me laugh…hysterically. She and her daughter had just returned from NYC and saw a Broadway show. Quickly I pivoted from work stuff to fun stuff. And by the time the cab dropped me off at the Bryant Park Hotel, it was game on: I’m checked in quickly, put on some comfy clothes and running shoes, and headed to see MJ, The Musical. It was a healthy and superb two decisions: take a break. Call a friend to laugh.

March 12th Coaching Tip: Good Intent.

After coaching all day in back to back meetings, it was time to head to JFK airport. Problem was that it was rush hour, and I was at Rockefeller Plaza in NYC. I packed up my gear, started to head out and catch a cab. But, I decided to ask two colleagues what would they do. With good intentions, they quickly recommended a route with four steps that would allow me more comfort, less cost, and a quicker trip. The problem was the four steps, so I asked one of them to write down those four steps. He gave it to me on a post it note, I slide it in my briefcase and away I went. The four steps: Cab to Penn Station; grab the Long Island Railroad to the Jamaica exit; go up the escalator to the AirTrain and take it to Terminal 5. Perfect instructions that had good intent, saved me money and time.

March 13th Coaching Tip: The Power of 3!

Earlier in the week, I was entrusted to read a Letter of Intent regarding a purchase. It was a thorough and well written, four-page LOI. But after reading it a couple more times, I felt that it might be best to summarize it with three words: scale, grow, win. When I received the LOI later, sure enough, the LOI had been simplified a bit, and the scale, grow, and win was a highlight.

The power of 3 is also a game changer for basketball teams. If a team has some players that can hit the 3, it stretches out the court and makes the defense guard more of the court. This stretching of the court opens up the easier shots closer to the basket. And when 3-point shots are made, it just takes four 3-point shots to get 12 points…while six 2-point shots equate to 12 points. The power of 3 in basketball is game changing. And it’s also powerful when leaders are communicating in business.

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365 Coaching Tips: the 67th, 68th & 69th

March 8th Coaching Tip: Coach Kids.

If you want to improve your leadership skills, coach kids. Yep, I said it, coach kids. If you can get second graders to 1) listen to you, 2) execute what you ask them to do, 3) have fun doing it, 4) win and lose, and 5) develop themselves thru coaching and practice, and as coach, deal with the parents with calm, integrity, and respect, then you can lead adults. You might just find that coaching other parents’ kids is the best way for you to fine tune some skills, and even learn from the kids, too. Today I watched two of my very special friends coach 2nd graders, and they both were so good with them. One of them is now a referee for kids’ games, while the other is now the director of the youth basketball league. Coach, referee, and director roles are great ways to improve your leadership skills. Coach kids.

When I was 24 years old, I coached 6th and 7th grade girls basketball. These gals had little confidence, but the parents really wanted me to coach them. I agreed, and we got to work, had a blast, and won. How did we win? We ran simple plays, played intense defense, and made our layups. To win, we realized that that we had to improve our dribbling and passing the ball better, so that we could hit the layups after creating steals with our defense. The kids had fun winning and developing their skills; the parents enjoyed watching their girls’ confidence skyrocket. Coach kids.

March 9th Coaching Tip: Don’t Delay.

Tax Day (approx. April 15th) comes every year here in the USA, without fail. And as an adult or business, you know it’s coming. This evening, I got one last list of questions from my CPA on remaining items that needed to be provided or questions that needed answered. What a relief, it’s all darn near done, and I’m not rushing to get it submitted.

For me, getting important projects done a bit early started back in college. By my junior and especially my senior year, I was prioritizing my surge of studying two evenings before exams. For example, if the exam was on a Wednesday, I was doing the bulk of my studying on Sunday and Monday evenings. This allowed me to think thru the materials on Tuesday, and if need be, it allowed me more time to dig in to the areas that I needed to tighten up. Decades later, I do this same tactic when I am asked to speak: I will work a week to two weeks in advance to fine tune the exact timing of the topics, how and when to intertwine the audience, and when to ask my colleagues on stage questions. This prep feels natural, and allows me to be smiling with calm instead of being anxious and underprepared. Don’t delay!

March 10th Coaching Tip: Here for you.

There’s that phrase that many people use when offering help, “I’m here for you.” How do you respond when they do need you? Today, this happened three times in my orbit. One was at work, with a very significant leader and team requesting my input on a Letter of Intent to potentially buy another business. I received it last week, printed it off, read thru it twice, and provided feedback. I was there for them when they needed me. Then my mother was called by her neighbor, and my mom said, “well of course I will take you to get your bloodwork done. I’m here for you.” And the third example was a public figure called me today, wanting to know if I could meet her tonight in Miami. I explained that I’m in New York City, but gave her options on when we could connect. It was apparent she wanted to talk face to face; we will make that happen. As a reminder, when you tell people that you are there for them, then make sure you honor that and be a model of integrity: here for you.

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365 Coaching Tips: 64, 65 & 66

March 5th Coaching Tip: Step Up.

In a couple of my coaching conversations today, the advisors that were leading their teams were frustrated with the lack of consistent high-level execution by their teammates. As I listened to them, it was clear to me that it was time to have the discussion, “step up or step out” with these underperforming teammates. However, as I drove home, it got me thinking, “what has the leader done to help them execute better? how are he/she coaching and developing them? what would the teammate say about the leaders and their instructions to complete tasks?” Both the leader and the teammates need to step up. If after all coaching and developing has been done, then it may be time for the teammate to “step out” and find a better role or fit elsewhere.

March 6th Coaching Tip: Remain Curious.

As we were driving to the airport this evening, we looked out the window to the south and there was something we had never seen before. It looked like a drone with lights was falling and spinning a bit out of control. We just couldn’t figure it out. Once I got to the airport, I started reading online to seeing anyone else noticed it or even recorded it. Sure enough, with a few minutes, figured it out: the SpaceX Starship had a fiery breakup, after departing from TX. This is the second explosion in the last two launches. Thank goodness there were no humans on board. For all of us, remain curious if you see something different or out of the ordinary. This applies to darn near everything in your life…including the engineers at SpaceX. I’m sure they are now very curious about why their efforts failed two times in a row. And it applies to your life, your personal safety, your kids, your home. Remain curious.

March 7th Coaching Tip: Keep it close.

You can’t win everything and always be atop the leaderboard on everything. With life comes losses. With life comes challenges. With life comes new or younger talent. If you can’t win, keep it close. My beloved Indiana University women’s basketball team really gave an outstanding team effort against the team from Univ of Southern California in the second round game of the Big Ten tournament. USC had much more talent than IU, but the IU women never ever gave up, kept up their intensity high until the end, and only lost by five points.

With basketball or business, it’s challenging. Be ready, as someone or some other company or team is always after you/your business. It might be developing a better product, at a lower price. It maybe a new, younger and quicker talent on the court; or more mature players who can execute under pressure. Bottom line, it’s hard to win at everything, all the time. If you do lose, do it with class: learn from it, evaluate your next steps, and keep it close. Always.

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365 Coaching Tips: 61, 62 and 63

March 2nd Coaching Tip: REST.

REST. I learned that acronym from a four-star general who spoke to leaders at Caterpillar over 15 years ago. And here we are 15 years later, and I can easily recall the essence of his message: take time to Read relevant and timely information, ensure you get your Exercise (150 minutes/week), get enough Sleep (7-8 hours), and Take Time To Think.

This general reinforced that the easy decisions are already made at an individual level or a lower level. The decisions that get to you as a high level leader or business owner are more difficult, and it’s imperative that you have time to think clearly about important decisions and all the potential and unintended consequences. REST, because it matters to your results, personally and professionally.

March 3rd Coaching Tip: Draft.

Today was my third coaching conversation with a future leader, and he has big plans for the current team, the current leader’s succession plan, and the growth that makes him giddy with excitement. He had been talking alot about it, quickly, and excitedly, but he wasn’t clearly articulating it. In our 2nd conversation, his homework was to draft/sketch what was in his head and put it on “paper”.

I was so proud of him today; prior to our meeting time, he emailed me his draft plan, and it was simple with just 4 pages. He had already used it the draft with the local management team, he has talked to his current leader, and now ready to share the draft with him/current leader. As we both spent 70 minutes really digging in to it today, we further improved it, added a few more details. He also agreed to keep it as an updated version with a date, so that he can keep track of the progress, plans, and be able to share the history with anyone who may join the team. Draft it up, it will help bring clarity to you … and others.

March 4th Coaching Tip: Time is Money.

Got up early today, drove to Coral Gables, FL to meet a colleague so that we could coach a number of leaders and advisors. We were there, on time, and ready to roll. The support women had sent out the emails and reminders, and ordered a lovely lunch. However, the office manager/leaders had NOT done the appropriate prep, didn’t have enough appointments set up for us, thus, it was an average day of efficiency. Actually, it was below average. For an upcoming two-day trip to New York City with this same group, you bet that I will be ensuring the schedule BEFORE we leave, so that others understand how valuable my time is. My schedule should be filled with high priority clients who want coaching and improvement.