Category: Kindness

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365 Coaching Tips: 322nd, 323rd and 324th

November 18th Coaching Tip: Ask For A Favor.

Today and tomorrow are filled with important back-to-back meetings for me. I needed a slight adjustment in a meeting tomorrow morning at 9:00am that impacted four different people; I really needed to move it forward to today at 4:30pm. How do you ask for a last-minute favor, when it is uncomfortable to ask across four different parties? Tell the truth and ask the favor, as most of us are forgiving especially if you’re authentic. Once I explained that I couldn’t make it tomorrow morning (for a couple reasons) and asked to do it at the end of the business day today, we all realized quickly that it was about the same “business” time. The end of one business day is just one hour different that doing it first thing the next business day morning. It worked; I asked for the favor and we all adjusted. Favors are granted more freely when you’re kind, you’ve developed a relationship and give people a bit of a heads up. No one like surprises, but if you need a favor, be wise and truthful.

November 19th Coaching Tip: Dig Thru Those 50% OFF Clearance Boxes.

After work today, I decided to take a few minutes and go shopping at a few stores that carry some pretty cool Indiana University gear. The first couple stores had great gear, but the prices seemed a bit high, i.e. a hoodie with the IU Bison on it was $78-$90. I’m a HUGE Indiana fan, but that price was out of reach for me.

As I walked down the street, I looked across the street and saw another smaller store with IU gear. As I neared my car, I stepped in to that small store (the 4th of four stores) with little to no nope. And boom, as I walked in, I saw boxes on the floor with 50% off marked on them. I quickly started going thru one of the boxes and found a $15 soft and thick “Indiana Football” black sweatshirt. Perfect, just perfect. The price was very friendly and the fit and feel were yummy. Dig in those clearance boxes, you’ll be surprised at what you find.

November 20th Coaching Tip: Ask For Help.

For some reason, my identify needed to be verified at work. I had been trying to “confirm” my digital and personal identify since late September, with zero success. As the clock wound down this week before my access was going to be eliminated, I went over to the local leaders in the office and told them my problem. At first they didn’t really understand; then after I kept trying on my own, I went back to them. And sure enough, one of them was experiencing the same “error” that I was receiving on my work laptop. Once I found the right person who had experienced the same painful process that I was going thru, she gave me not one but two names to help me. It worked! I was granted access immediately and was easily able to verify that I was a real person and working in a real Merrill office. Yes, AI is here to stay, however know when to leverage your connections and the power of a caring human. Ask for help, and be resilient, until you find the right person who can help. This was something that AI nor a robot could resolve 🙂

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365 Coaching Tips: 319th, 320th & 321st

November 15th Coaching Tip: Witness History.

When you think history making moments are going to happen, plan to go, buy the tickets and witness history. It might be a once in a lifetime moment. That indeed was the situation today, as our Indiana University Hoosier football team played their last home game of the season, only to set three records: IU now has the longest home game winning streak (15 games), the quarterback (Fernando Mendoza) threw his 30th touchdown pass, and IU is 11-0 (first time ever in program history).

A couple weeks ago, I could see this potentially happening, so I grabbed 16 tickets, and reached out to the fun friends in my life who would be up for seeing history be made. In no time, I had 16 friends agree to go to the game. We had a blast, laughing, eating, cheering, and celebrating our Hoosiers. Make those memories; plan and think ahead, buy the tickets and involve those that you love and know how to have fun. Witness history together.

November 16th Coaching Tip: Big Week Ahead.

After a fun and record-breaking day yesterday, getting my rest was crucial for the big week ahead. Why such a big week? Lots of meetings this week and speaking nationally again. Looking ahead, I knew that I needed to prep for our early Thanksgiving dinner and my uncle is arriving and staying with us for four evenings. My partner and I went thru our calendars multiple times today and really discussed scenarios, when I would be where, what she needed to get done, and all the what if’s. I’ve found that doing this on Sundays, while resting and refreshing, really keeps us on the same page. Talking it over with clarity, openness, and curiosity will help you prep for the big weeks ahead.

November 17th Coaching Tip: Keep Reducing.

My word for the year was “Reduce.” Reduce the amount of food that I eat, reduce using plastics in my kitchen, reduce any work drama, reduce my weight. I did not really reduce my screen time (on my iPhone) and read more. However, starting December 1st, I’m going to drastically reduce my iPhone screen time on social media apps = Facebook, Instagram, Twitter, and Tik Tok. Going to reduce intentionally for 31 days; I’m also going to recommit reducing the amount of food that I’m eating (I took a three-month break from September thru November) to help reduce my weight by a few pounds before the new year begins.

I also reduced inside my homes; over the last couple of months, I opened cabinet and closet doors to make four decisions on organization: what needed to be donated, repurposed, thrown away, or utilized. For example, I had four small containers of mousse for my hair. Quickly I realized that two were not even working properly, so I threw them away; two more were useable and I have been using them. As we finished the remodeled home, I was able to repurpose items that were used infrequently to now being utilized as key staples in that home. I’ve made multiple trips to Goodwill and have another big trip to do before yearend. Reduce has been a wonderful word for the year, and I’m doubling down on it in December.

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365 Coaching Tips: 316th, 317th & 318th

November 12th Coaching Tip: Catch Those Northern Lights.

My iPhone was all of the sudden starting to “blow up.” I was getting photos from my godson, his daughter, her mother, etc. Multiple photos. They were almost in tears, realizing that they were witnessing the Northern Lights, here in Indiana. They were driving to their farm, the skies were dark, the stars were bright, and then they noticed the Northern Lights. Out popped their phones, and they just started taking and sharing photos.

I felt honored that they wanted to share their excitement with me; they felt pure joy. Only God can create those views, only God. The next evening, I was able to go outside and see the Northern Lights thru my iPhone leveraging a photo, but I couldn’t witness them with the naked eye. Being in Indiana, this is not a normal thing to see the Northern Lights. If you can intentional, catch them.

November 13th Coaching Tip: Prepping for Appropriate Sleep.

We have a big weekend planned, with seven of us staying over in our newly remodeled home all weekend and a total of 16 of us pre-gaming for IU football versus Wisconsin. Sleep and steady pace at work were crucial this week. In fact, this evening I ordered some groceries, picked them up, drove to our “party” home for the weekend a whole evening early. I want to sleep well tonight, and also sleep in a bit on Friday morning.

Guess what? It worked. I slept great and was ready for our fun weekend ahead. Now that I’m in my 60’s, it’s in my best interest to get the appropriate amount of sleep. That means talk it over with your friends/spouse/family and then get your sleep.

November 14th Coaching Tip: Show Up for Others.

Two years ago, Indiana University awarded me the Leanne Grotke award. The I-Association selects two female, former athletes who are still alive and making a difference in the lives of other and for IU. This evening, another one of my IU women’s basketball teammates was a winner of this prestigious award. Cindy was all-Big Ten all four years she played at IU, then she moved to California and soared with her career in the Cal State system teaching and inspiring other young adults. I was so glad that I showed up for her evening; Cindy’s parents and brother were there, and it was super to catch up with them, because we used to see them nearly every weekend during the season. And one other teammate showed up, Diane. Kindness showed up.

Was I busy? tired? Heck yeah I was. Do I have company coming over for the weekend? Yes I do. But it was the right thing to do to show up for Cindy. She appreciated it and we shared a moment about how we both have been deeply impacted by the horrors of dementia with those we love. Show up for others! We were basketball teammates, and now we’re teammates in life.

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365 Coaching Tips: 313th, 314th & 315th

November 9th Coaching Tip: Brunching On Sundays.

It was time to get together again with some of our friends, so we quickly made plans to do brunch on Sunday around 11am. Biscuits and gravy, eggs, grilled cheese sandwich and soup, coffee, bloody Mary’s, etc. were devoured as we caught up, and then began to plan our next weekend together. In a matter of minutes, we went from sitting around on Sunday to instead having a prayer over our meal, visiting with friends, and planning our next adventure. Take time to do the brunch thing on Sundays. It’s good for our health to socially connect; great for our overall wellness.

November 10th Coaching Tip: Back At It.

Got back on the treadmill these last few days, as I’m noticing that my VO2 Max has lowered since it was at the level of 39 when I was in superb shape prior to this past summer’s National Senior Games. I took a break in August-October, as my right hip was tender and my Achilles tendon in my left leg was sore. I’ve gained a few pounds, been walking, lifting, and doing my key exercises regularly.

But today it was time: I decided to warm up walking 3 minutes, then alternated between walking and jogging 8-9 minute mile pace for 2 minutes. It felt great that I was able to do this. Made me smile to be back at it. As I head to Naples, FL soon for the winter season, I look forward to get back at it there and do it outside. I’m also going to weave in more rowing and swimming to give my hips and Achilles some relief. But, back at it!

November 11th Coaching Tip: Get It In Writing.

As we age, wisdom kicks in. For example, if you “loan” money to a friend or family, life teaches us to ask the question: is this a loan or truly a gift? A “loan” is expected to be paid back; a gift is a present, not to be returned.

I have loaned money to very few people; one is a non-family member, and he and I always get an agreement in writing. We discuss it, then discuss it again, clarify it in handwriting, I take a photo of our handwritten notes, and then I type it up and email it to him. We have no misunderstandings. We have discussed it and agreed to it in writing. And he honors his commitment. IF you don’t know what to do: ask yourself an intentional and purposeful question that will reduce stress for both parties, “Is this a loan or is this a gift?” If it is a loan, get it in writing.

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365 Coaching Tips: 310th, 311th & 312th

November 6th Coaching Tip: Loyalty Matters.

When I started living in Naples, I had a great Uber driver who took me from the airport to my home. Ben was nice, not nosey, and had a calm demeanor; he was pleasant and mentioned that he’s from the Midwest (Rockford, IL). Then we got to talking about my many years in Central IL, and the bond began. Fast forward a few years later, I don’t even use Uber when I’m in Naples. I leverage Ben; he’s been loyal and available to me, and I’m loyal to him. It matters; loyalty brings a comfort factor that is hard to describe, but you know it and feel it. Ben’s parents are similar to mine; his dad recently passed, and his mother is still very much alive. Loyalty matters; keep those close that are helpful and who always show up.

Another loyal person in my life is my painter, Carlos. He traveled two hours north to paint a lake home for me eight years ago and recently traveled an hour south to paint a property there. He doesn’t complain; he always says “yes” when I ask him to complete some painting for me personally in my summer home or for my real estate business. I don’t even get other quotes; Carlos is fair, and we both are loyal to one another. Loyalty matters.

November 7th Coaching Tip: Invites Work.

Since we have the remodeled farm house now all completed and almost fully decorated, I’ve been inviting friends and family to come visit. Tonight, one of my IU women’s basketball teammates came to visit. It was so fun to see her reactions, as she was one of my friends who saw it late in 2024 when I had just started this huge remodel project. As they say, “she got it.” Then we loaded up in the car, went out for dinner, and headed to an IU women’s basketball game. The gals won, and we snuck out of the game in the fourth quarter. My friend was home just an hour later; she’s now sharing with my teammates that we all need to get together there for a game and full weekend together. We are now inviting them for a weekend in January 2026.

We still have work to do on the landscape around the home and one of the barns still needs attention, but we are getting there. And inviting people to come visit is already creating memories…and it keeps me focused on getting more work done.

November 8th Coaching Tip: Play Til The End.

Today, the undefeated IU football team played on the road at Penn State University; PSU fired their coach a few weeks ago, and this was their first home game since that firing. My gut had me a bit nervous about this IU vs. PSU game. IU was up 17-7 at halftime, so I decided to drive somewhere for about an hour. Sure enough, it quickly turned into a tight game. PSU closed the gap in the third quarter to 20-10, and then in the fourth quarter, took the lead 20-24. IU got the ball back with less than two minutes remaining in the game, and they marched down the field with a number of outstanding passes thrown accurately by our quarterback. With 36 seconds remaining, IU scored a touchdown on an amazing catch that the receiver was able to catch way up high, control his body, and tap his toe to score the TD. That received got redemption, because he did miss a catch with 1:51 remaining. He stepped up, controlled his emotions and his physical abilities, and made the catch of the year in college football. He played to the end.

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365 Coaching Tips: 304th, 305th and 306th

October 31st Coaching Tip: Treats for Kids & Adults.

Halloween is now turning into a fun evening and treat for all ages. As a kid, I remember it being all about the kids, making outfits, competing in outfit contests, counting all the good candy, weighing how much candy we got, etc. Now it’s a full-on family affair; the parents are trick or treating WITH the kids, walking behind them or pulling them in wagons or pushing them in strollers. The parents are festive, happy, and in outfits as well. It’s time now to step up your treats: adult size candy bars for the adults? or free beverages? And for the kids, the same good ole treats always work. Give ’em treats, no matter if it’s just kids or kids with their parents.

November 1st Coaching Tip: A World Series for The Ages!

Game 7 of the 2025 World Series had the Los Angeles Dodgers playing the Toronto Blue Jays, in Toronto. The Dodgers were trailing most of the game, got it tied in the 9th inning with a couple unlikely plays. The game headed into the 11th inning, and the relief pitcher (Yamamoto) was actually a starting pitcher ALL year for the Dodgers. Yamamoto somehow had pitched the evening prior. Now he was again pitching three full innings (9th, 10th, 11th) in this 7th game of the World Series. He was able to easily get the Blue Jays out in the bottom of the 10th (three up, three down). In the 11th inning, with a couple runners on base, the Blue Jays hit into a double play. Dodgers WON, 5-4.

Players stepped up and made highly stressful plays. Viewers all over the world were watching, some 25 million viewers watched late into the evening; Nov. 1st coincided with the time change, too. The stressful plays came from unlikely players; the Dodger’s 2nd baseman (Rojas) homered in the 9th to tie the game, 4-4; then in the bottom of the 10th, he threw home on a fielder’s choice and got the runner out at home plate. In the bottom of the 9th, two Dodgers’ outfielders ran into one another, but the taller outfielder who had just been subbed in for defense made the play. Then in the 11th inning, Dodger’s catcher Smith homered, to give the Dodgers a 5-4 lead. It was a world series for the ages; unlikely people stepped up. And the Dodgers’ manager made some critical decisions that worked to perfection. He believed in his players and trusted in his key decisions.

November 2nd Coaching Tip: Check Your Tire Pressure.

We have a couple cars that we keep in our garages in our north and south homes. Therefore, a couple of the cars may go a couple months without being driving. Today, I took one of the two cars for a drive to charge up the battery really good, fill up the gas tank, and ensure that the air pressure in all four tires was 42 psi. Of course, all four tires were NOT at 42 psi, so I spent two dollars after filling up the gas tank and aired up all four tires. “Safety first” was on my mind, before I drive across the state tomorrow morning for three days of business meetings. Don’t wait; check your tire pressure. (Note: if you don’t know what tire pressure is correct for your car or truck, there is a sticker inside the driver’s side door to indicate the preferred psi.)

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365 Coaching Tips: 301st, 302nd, and 303rd

October 28th Coaching Tip: Take Care Of Your Toes.

It was time; go get a pedicure. I try to do it every three weeks. It’s an hour of time that I can completely relax and also care for my body. My feet are a priority to my overall wellness, since my favorite things to do are to walk and be outside, going to sporting events and working out. Taking care of my feet is and will continue to be a discretionary expense that I will keep in my budget. I’ve noticed that people who don’t take care of their feet tend to have ingrown toenails, nail disease, unattractive callouses, etc. Another thing that I have noticed is that as people age or get pre-diabetic or diabetic, some people have a hard time reaching their toes. Then, those toes are not cared for. This can create long tern issues. Take care of your toes.

October 29th Coaching Tip: An Evening With The Gals.

We love Italian dinners. We love our friends. And, we love celebrating birthdays. So we blended the three loves together, and five of us met, had wine and appetizers, opened some gifts, had dinner and yes, dessert. We arrived at 5:30pm, and rolled out of the restaurant around 7:50pm. We enjoyed the dining, our server was super, and he just let us talk and spend quality time together. Not once did we feel rushed, not once. We all got caught up, planned our next gathering for mid-November, and something for the summer of 2026 in Michigan. Get your time with your pals; it’s a huge indicator for long term wellness. Your ability to keep strong social connections with some key people in your life is key to longevity. It doesn’t have to be family; it’s great if it is family, but friends who have deep, shared connections can be very healthy. Plan an evening with your people, the gals, the guys, and/or the family.

October 30th Coaching Tip: Get Some Sunshine.

It’s fall, leaves are gorgeous, and it’s the day before Halloween. I purposefully went outside today to walk and soak up this fall weather, before it turns to winter. My walks included spitting rain in the morning, breezy winds in the afternoon, and cooler temperatures in the early evening. However, it was worth it. Being outside walking is my favorite thing to do; it’s free and full of freedom. And yes, there were a few moments of the sun shining thru the golden leaves; I stopped to take some photos and soak up some sunshine.

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365 Coaching Tips: 298th, 299th & 300th

October 25th Coaching Tip: College Football Coaches Are CEO’s.

Top college football programs are multi-million dollar businesses. These football programs and coaches can transform people’s lives, universities and towns. This can work both ways; if the program wins, the benefits extend to an unmeasurable impact. If the football program loses, there are less visitors and fans, economic development, and merchandise sold.

I’m feeling it and witnessing it as an alum of Indiana University. Our football program has been average to poor since our football team went to the Rose Bowl in the 1960’s. Sure, IU Football has gone to some other bowl games, but the fans haven’t been flocking to IU’s Memorial Stadium for decades. Now they are. Why? Because IU made the commitment to the football program, fired a nice head coach who did average to poor, and then hired a winning coach who had been overlooked for decades at numerous other programs.

In less than two years being on IU’s campus, Coach Cignetti has lit a fire under the IU students and alumni with the team’s winning performances last Fall and again this Fall. In fact, Coach Cig has the Hoosiers ranked #2 in the USA, only behind undefeated Ohio State and last season’s National Champ. Coach Cig isn’t just coaching college student athletes, he’s leading assistant coaches, trainers, volunteers; he’s in front of the media regularly and getting his “winning” viewpoint across to everyone. The IU alumni are now attending games, buying merchandise, paying attention, creating hype, etc. This may drive the University to add more high-quality seats to the 58,000 seat Memorial Stadium, which is 40,000 to 50,000 less seats than at Penn State, Tennessee, Michigan and Ohio State. When the new high-quality seats and suites are added, the fans will expect an upgrade in hotels, housing (Air BnB), restaurants, tourism, shopping and safety in the area nearby Memorial Stadium. The impact of an elite college football program and how it’s coach leads, wins, and communicates are BIG MONEY. (And I haven’t even mentioned all the NIL deals for the student athletes, which is multiple millions of dollars to attract top talent now.) Change is happening in college sports; in my opinion, there’s not a more important leadership decision than WHO is your college football coach. Do the math: 50,000 additional seats x $100/seat x 6 home games = an incremental $30 million dollars per year in revenue. Yes, there will be infrastructure costs to get those extra 40-50,000 seats, but the revenue is undeniable. Donors and some businesses may fund that infrastructure.

October 26th Coaching Tip: VO2 Max Matters.

What is VO2 Max and what makes it so important to longevity? VO2 Max is the maximum amount of oxygen your body can consume during exercise. In other words, it is your cardiovascular fitness measurement. My wellness goal is to have VERY good and elite level VO2Max. I learned how important it is when I read the book by controversial author, Dr. Peter Attia, “Outlive.” It’s now a favorite wellness metric for me and I have it “pinned” on my Apple iPhone “Health” info app. (free, on your iPhone)

Currently, my VO2 Max is at 35.8. For my age of 61 years old, that’s in the high range. This summer, I achieved my highest VO2 Max level (since I’ve been measuring it) of 39.8, as I prepped for the National Senior Games. How did I do it? I was doing regular high intensity interval training, with sprints, fast walking, and rowing for over 18 months. Since August, I have taken a bit of a break from the HIIT training that I was doing for 18 months. My brain was telling me to give my hips and Achilles tendons some relief. So I have done that, and my VO2 Max has dropped four points. Now that I’m more rested up and fully recovered from a September cold, I’ll be doing the HIIT training again soon as I head to Naples for the winter.

October 27th Coaching Tip: Practice, Practice, Practice.

Next week, I’ll be speaking and sharing tips to some of my colleagues five different times. Although each time is 30 to 50 minutes and I’ll be sharing the “stage”, it’s important to prep, know what you’re going to say, what topics are relevant and on the mind of the audience, and how to engage the audience. All of these are very important as we prep.

The best speakers make it look easy, and it’s because they know exactly what they are going to say, when, and with the right tone and pace. They know when to smile, to pause, to raise their voice, and to use their hands to reinforce a point. This is because they have practiced. Some of the best leaders are the best communicators. When a leader can articulate clearly and simply, it’s very helpful for the audience/team/company that you are leading. If you’re going to speak, take time to intentionally practice, practice, practice.

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365 Coaching Tips: 295th, 296th & 297th

October 22nd Coaching Tip: Get Caught Up.

As I drove home from work today, I realized that I forgot to update my notes today and leverage our CRM tool for my key activities. When I got home, I grabbed my work cell phone and put 30 minutes on my calendar first thing for tomorrow morning to quickly get done what I had forgotten to do today. We all forget to do things from time to time; it’s how you handle them moving forward. Get caught up, quickly. This will help declutter your mind and will also build confidence with your colleagues and clients, indicating that you have integrity and are reliable and dependable.

October 23rd Coaching Tip: Quick 15 Minutes.

Today I visited with two women who needed clarity on their business growth and organizing their work week. In a matter of 15 minutes with each of them, we jumped in quickly. They gave me an update on what they had been working on since I visited with them for one hour each over the last couple weeks.

I was proud of these women, because they both are committed to personally growing their businesses, and I could feel their willingness to get better. They both emailed after our 15-minute efficient session today and were so happy to be coached. They are already starting to feel the progress that they were desiring. Don’t ever underestimate the power of a quick 15-minute accountability check-in.

October 24th Coaching Tip: Thinking Ahead.

Knowing that I had a one on one with my boss today, I got her my update a couple days ago. When we met today for 30 minutes, we both were prepared. Thinking ahead, in early November, I’ll be heading to a conference in Florida to learn from national experts on a wide variety of topics; I’ll also be speaking in three different breakouts on three different topics. Yes, three. Today, I really took some time to prep on how I would be organized with my thoughts, focused on being easy to understand for the benefit of the audience, and be relaxed as I’m getting ready now to help reduce any stress.

As a professional that others rely upon, are you thinking ahead? Are you prepared? Are you remaining relevant or are you falling behind? Think ahead. You’ll thank yourself. Always stay present when you are with your clients. Do both: think ahead AND be present.

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365 Coaching Tips: 286th, 287th & 288th

October 13th Coaching Tip: Check The Weather.

As I was packing and prepping for the work week, I repetitively checked the weather forecast for New York City. Flying there on a Tuesday, walking to work across Manhattan to three different buildings, I wanted to ensure I had the right clothing for comfort and warmth, and of course the Fall breezy days. I also was checking the weather for the weekend, since we have football tickets to a home game for Michigan State at Indiana University.

I packed efficiently and noticed that as I went thru the entire week with work and dinner clothing needs in NYC, as well as working out and sleep gear, I had packed just one extra tank top. The two extra scarves that I took worked well, as the sun went down in the evenings and I wore them to stay warm as I walked back from work and taxi drop offs.

As for the IU football game, intense weather alerts had been issued for game day. However, as I kept an eye on the weather very closely, it appeared to me that there would be no rain or threat of bad weather until about halftime. Sure enough, that’s exactly how it played out. I went to the game, stayed til halftime, then drove to our newly remodeled home nearby to watch the second half. Meanwhile, as I was making the short 12-minute drive home, IU officials postponed the game and had all of the fans leave their seats and take cover under the stands. Check the weather; it can be a simple check on your cell phone to help you be safe and sound.

October 14th Coaching Tip: Business Decisions.

In the last few days, I have a rental property that has been available for a few weeks. Surprisingly, we have not had much interest; however, in the last few days, I have received two rental applications after my realtor showed it to them both. Both of these men felt they were going to be selected and communicated well with me. But, business decisions are just that: business decisions.

My CPA helps me with my taxes and making good tenant decisions purely on the data that he reads in the rental applications. Both tenants made alot of money and were going thru divorces. One (let’s name him “Mike”) had a higher credit score than the other candidate. Mike also had nothing on his background check and was less pushy in the process. My CPA recommended that we go with Mike. Although the other tenant had no pets and Mike had a cat, Mike was willing to pay a non-refundable pet deposit, too. Use data intentionally to help make great business decisions.

October 15th Coaching Tip: You have options.

My mom got a recall notice on her Mitsubishi SUV. She called up her normal dealer and they were indicated that they didn’t know how to fix it. So, mom called me; I reminded her that I used to be in charge of warranty and recall notices for Caterpillar. She had forgotten about my warranty experience, so I reminded her that she can take her Mitsubishi to any Mitsubishi dealer to get the recall fixed. 

Today, she proudly called me as she drove home from another dealer and said they got it done in 40 minutes and had been doing them all week. Remember, you have options. Use them!