January 16th Coaching Tip: Clear Goals. In coaching a few teams in the last couple days, it was very evident to me that the team nor its leaders had any clear goals. In asking questions like, “what are you most pleased with from your work in 2024? where are you headed in 2025? what will you continue to do from 2024 and carry into 2025? what will be different in 2025 from what was accomplished in 2024?”, it really helped the teams figure out their goals; and it also helped them reflect on what they can celebrate about their 2024 accomplishments.
During these coaching conversations, it really helped that we had plenty of time and were not rushed, so that we could really discuss and prioritize the goals. Truly asking questions, listening to their responses, giving time for all to speak, allowed for well understood goals that were much more cohesive and focused than the beginning of the coaching sessions. As we wrapped up, one of the teams landed squarely on three main goals that all started with the number eight: 80%, $800,000, and $80mil (details are not being shared here). I was so delighted that they were ready to meet continuously throughout 2025 to share their progress on their results. We went from having no goals to identifying well understood goals. I sensed a strong commitment from the entire team to achieve these goals; this made me smile. Get clarity on your goals, whether personally or professionally.
January 17th Coaching Tip: Set Expectations. Since November, I’ve been working with new contractors to help me with a significant remodel on a 1930’s farmhouse. I’m tackling this project in a new town (Bloomington, IN) where I have few construction connections. Upon a referral from a work colleague, I interviewed a general contractor who has numerous rental homes in Bloomington. The new GC and his sub-contractors, new interior designer, and a new architect are all helping me do this, as I’m in Florida full-time working. In meetings with all of them, I’m clearly letting them know my expectations of what I want and need from them, as we remodel this a nearly 100-year-old home. For example, this home is old, and I want to honor it’s 1930’s farmhouse legacy with some new, timeless touches. I also want 1930’s crooked floors and ceilings to be straight and level, for fashion, functionality and also safety. I want it to be clean, safe, and dry, and get the water draining away from the home. I want it to be thoughtful and functional, with what we defined as A- workmanship. It does not have to be perfect A+ work, but it must be better than B or B+ work. This clarity has really helped my new crew/contractors, as we all make decisions together. If others around you don’t understand what you need or are expecting, it might be wise to look in the mirror. Set expectations and reinforce them regularly. And reward and recognize them when they absolutely nail them!
January 18th Coaching Tip: Embrace Tools. Over the last couple years, many of my coaching sessions have been about capacity. For example, I very frequently hear comments like, “we are overwhelmed, we are busy, we need more people, we don’t have time, etc.” As I ask more questions about capacity, many times I have found that tools are not being utilized enough, even though some tools/IT/processes/support have already been paid for. Yes you heard me, they are not utilizing the tools that they already have access to.
I use this example regularly: “who still calls the taxicab service, reserves a car, hopes that the taxi comes on time to the proper address, assumes the driver will be pleasant, the car is clean and safe, and you arrive at your destination on time?” Few still do this, very few. Most are utilizing their cell phone to arrange a ride (with Lyft or Uber), and it can be done within seconds, with complete transparency, and the payment is automated and more secure. When I use this example, all of the sudden, the brains in the room start cranking…”what can we use to improve our capacity? what should we stop doing? what must we continue? what do we need to learn and be trained on to implement quickly?” Within 5-10 minutes, we can quickly identify a number of tools or processes that should be implemented immediately to gain capacity. That metaphor of, “I’m busy sawing, don’t have time to sharpen my saw…” is at play in numerous coaching sessions. Take some time and figure out how to embrace new tools, and utilize the ones that are and have been available.

