Tag: Goals

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365 Coaching Tips: 94th, 95th & 96th

April 4th Coaching Tip: Leadership Standards.

Had the opportunity to coach the lead advisor on a medium sized team today who is expecting others on his team to step up. He indicated that they just haven’t stepped up for years. I pushed him for examples, and he shared that as he travels, his advisor colleague is not coming into the office. Two of his assistants are not getting their registrations done, and those are about to expire. One of his assistants is calling in sick frequently. Another junior advisor is not giving the lead advisor an update on his weekly activity.

After listening to all of these examples, I asked him to share his leadership standards. He paused, and sarcastically said the word: accountability. And I proceeded to ask more about accountability and who can help him drive the accountability (because it is obviously not working with him). He is going to begin leveraging his new business manager/operations manager. His business manager already is setting standards: No means no. Yes means yes. She is explaining the difference to the team members, holding one on one’s, setting up smaller team meetings, tracking key metrics in her first 30 days, and beginning to deploy simple leadership standards. Have standards, and as a leader, implement them.

April 5th Coaching Tip: Go See It.

It was going to be 3.5 hours of driving, but I chose to go visit the farm that my grandfather bought over 50 years ago. Since I was already in the Tampa area for the Women’s Final Four, I had Saturday with a few hours of free time and called my mom and told her I was going up to Ocala to see it. Glad I did. I was able to connect quickly with the neighbor (to help keep the relationship positive and reciprocal). I texted with the tenant farmer. I walked the property and noticed a few things that need to be addressed, per our land lease. On the way back to Tampa, I got to have a quick chat with a friend who was nearby (those spontaneous and quick diet Coke conversations are worth it). I could have easily convinced myself NOT to go on this drive; but so glad I did. Warm weather and a convertible made the ride pleasant too, especially when the interstate got backed up and I took an alternate route thru the country…which took me by a locally owned farmstead that had an attractive farmstand. Of course, I had to buy that mixed berry pie, a big bag of oranges, two containers of blueberries, etc. because my friends and I were having ice cream sundaes and pie later that evening. As I returned to Tampa, my friends asked how my trip was. I pleasantly responded that I was so glad I went. It’s easy to say no, but “Just go see it!”

April 6th Coaching Tip: Momentum Changes.

UConn women’s basketball won its record setting 12th national championship this evening, beating South Carolina by 23 points, 82-59. Although UConn had been up by 15 points in the 3rd quarter, the UConn coach (Geno Auriemma) calmly and quickly called a timeout with 3:12 remaining, with UConn up 50-39. Geno sensed something, and it could have been that one of the SC players (MiLaysia Fulwiley) was subbed in and quickly made an impact with a rebound, made a shot, blocked a UConn shot, grabbed a steal, and had an assist for another teammate’s score. Geno was NOT going to let the momentum changing plays by this SC player; he was having no part of it, no way. He called the timeout to help slow the game down. I watched him closely. He didn’t even go into the huddle; he let the players talk. This timeout worked. UConn regained the momentum and was leading by 16 points at the 2:33 mark. In less than one minute, the UConn lead increased from 11 to 16 points. Momentum changes on the court and in your life. How are you taking quick timeouts to evaluate what is happening?

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365 Coaching Tips: here’s to 52, 53 and 54

February 21st Coaching Tip: Recovery.

Some days, one needs recovery. After having two consecutive nights of less sleep than what I like to get, I decided to “recover” today. My exercise today included just a one-mile of fast walking; then I took a nap in the late afternoon by the pool and finished the evening with three short strolls before laying it down early. Even with my work today, I took a few less coaching calls, and I didn’t jam in things today due to my focus on my priority: recovery. I was still productive and ate balanced, just made the decision to turn down the dial a bit and recover. Prioritize yourself: you are your most valuable asset. Allow recovery.

February 22nd Coaching Tip: Text Real Quick.

If you’re trying to get ahold of someone, give them a quick text and simply ask, “are you free for 10 minutes?” or “is this a good time?” or “when do you have a solid 20-30 minutes? Need to run something by you.” Research indicates that a high percentage of our texts get answered in seven minutes or less. Seven minutes. If you want to connect with someone, give them a text, arrange a time, and then be ready to share your idea/question when you do get that time scheduled. It doesn’t work for everything or everyone, but for many, simply text real quick.

February 23rd Coaching Tip: Sunday Funday.

Sometimes, one just needs a beach chair and a sunset. And that’s exactly what we did today. We took it easy, enjoyed some “church time” at home, watched and listened to some relaxing geography and animal shows, did our workouts, ate well and prepped some meals for the week. But the quiet time and the beauty of southwest coast of FL was calling our names. We threw a couple beach chairs in the car, grabbed a couple sweatshirts and some water, then drove to the beach. Heck, we even squeezed our convertible into a partial parking spot, and it worked. We just sat there for an hour and simply enjoyed all that the good Lord created. It was a wonderful way to end our Sunday Funday.

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365 Coaching Tips: 49th, 50th and 51st Tips

February 18th Coaching Tip: Own it.

Today during a coaching conversation with a couple men who are buying a business, there were a bit hesitant in working proactively with the current business owner. They hadn’t done the due diligence, and lacked a process for introducing themselves to the current business owner’s clients. They had no plan. After listening for a while, I leveraged an example from outside the industry, i.e. buying 25 car washes in a different state that we had never seen. They quickly knew what to do: fly to that state, rent a car, inspect all 25 car washes regarding all of their locations, better understand the real estate values, inspect the overall care of the car wash, interview key employees, evaluate how good is the drainage, how old/new is the car wash equipment, and on and on. Then I pivoted them. I said then asked, “You’re about to buy a business. Act like you own it. What do you want to know about it, similar to the car washes?” And they got it. They quickly realized that they didn’t know what they were truly buying, and they weren’t acting like the new owners. Own it!

February 19th Coaching Tip: Been There.

We all have been on the job the very fast day. All of us, every single one of us. Tonight, we walked to dinner and had a new waiter. He was pleasant and greeted us nicely, and of course, struggled answering some basic questions: “what’s the soup of the day? is the calamari fried or not?” We could tell he was new, and we smiled and said we understand. He quickly went back to the kitchen, got the answering, wrote them on his order pad, and came back to the table with the answers. We ordered that soup of the day and the fried calamari. He checked on us without being too nosey, filled our drinks, and shared with us the gelato flavors. Of course, we ordered the mango sorbet. It was yummy, he was pleasant and learning quickly. We’ve all been there. Be a friend, help a guy out.

February 20th Coaching Tip: Void? Lead.

When there’s a void, step up and lead. I saw it today in two of my coaching conversations. A team with 5 “leaders” and 3 “staffers” had explosive growth in 2024, and are on track to do the same thing again in 2025. However, they all were complaining about workload, capacity, lack of accountability, shocked by what their “staffers” told them recently about fairness, etc. It was quite clear to me after listening to the 5 “leaders” share their insights, that they were most likely the bulk of the problem. No one was truly stepping up to lead. There was lack of clarity in compensation, roles, expectations, how to hold the “staffers” accountable, how to communicate with their leaders. There was limited to no coaching or development of their best and their worst performing “staffers.”

Another example was in my own work. I was given the opportunity to present a quick summary to my boss about a complete plan to support a growing part of our business. In one page, I laid out the short-term plan with the resources needed and the budget. She read it and quickly approved it. Bottom line: when there’s a void, step up and lead. People want to be lead with simplicity and clarity, and fairness.

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365 Coaching Tips: 43, 44 and 45

February 12th Coaching Tip: Heads Up.

When I worked at Caterpillar for over 25 years, we embraced the heads up mentally. Work proactively by thinking ahead, looking out for others, letting your teammates know what’s about to happen or may happen or anything coming around the corner that you can’t quite see, i.e. give them a heads up. Today, during a coaching conversation with a highly talented, top female performer, she was beyond frustrated with her leader’s lack of understanding in her explosive growth and also her being down a couple teammates, due to health reasons and an upcoming retirement. She was wanting him to respect that she was giving him a heads up on her needs for talent, so that she can continue to grow, while allowing her colleagues to tend to health needs and plan to retire.

After a lengthy coaching discussion with her, we landed on her putting together a timeline to clearly indicate what is currently happening (massive growth), about to happen(losing two teammates), what could happen (further growth w/out client service), how to support her(request getting the interviews for new talent started), and by when(beginning of 2nd quarter). She is also going to include how she is ready to coach and develop others on her team and spread the workload proactively, before either of the two depart. Heads up, they work.

February 13th Coaching Tip: Don’t Fall Behind.

Got a reminder today that I needed to submit some expenses for recent business travel. Utilizing a couple 30 minute slots throughout the day, I was proactive and leveraged those two windows of time to get all the expenses and receipts organized, and then at the end of the workday, I submitted the three expense books. In all, it took me about 2 hours to get five different trips submitted, however, I made the decision to do it all at once, because I was prioritizing my coaching work over the last month. The people came first, and I didn’t want to fall behind with them. Nor did I want to fall behind with submitting my expense books; I had given myself 30 days from the start of the first trip to get them submitted, and I did just that, i.e. flew out of town on Jan 14, and submitted the expense books on Feb. 13.

Prioritize what is most important to yourself and your clients, and don’t ever fall behind on submitting expenses or invoicing your clients for work completed or following up with clients who are past due. In my coaching work, I see many who fall behind, become frozen, and unable to catch up. Don’t let the piles stack up and overwhelm you. Don’t fall behind.

February 14th Coaching Tip: Love People.

Valentine’s Day reminds us to spread the love with your sweethearts and those you love. However, today I made the decision to spread the love even further, with the men who are working on a complete remodel in one of my homes. We had three plumbers, two carpenters, an architect, and a floor specialist working away, and I was grateful for their expertise. Thinking that I probably said, “Happy Valentine’s Day” up to five times, I also brought some fresh-made donuts, reminded them to love on their loved ones, and leave work a bit early today. Also asked each of them about themselves; I learned so much. One guy had 3 kids; another had been married 30 years; another was a nutrition major in college; one had 2 sick kids; one was vaping and struggling with his desire to quit. When I left, one of them said, “I love being around you and your energy.” That energy is LOVE. Love People!

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365 Coaching Tips: here’s 16, 17 & 18

January 16 Coaching Tip: Clear Goals. In coaching a few teams in the last couple days, it was very evident to me that the team nor its leaders had any clear goals. In asking questions like, “what are you most pleased with from your work in 2024? where are you headed in 2025? And what will you do the same and also different in 2025?”, it really helped the teams figure out their goals. It also helped that we had plenty of time and were not rushed, so that we could really discuss and prioritize the goals. Truly asking questions, listening to their responses, giving time for all to speak, allowed for well understood goals that were much more cohesive and focused than the beginning of the coaching sessions. As we wrapped up, their three main goals started with the number eight: 80%, $800,000, and $80mil. I was so delighted that they were ready to meet again and continuously throughout 2025 to share their progress on their results. We went from having no goals to identifying well understood goals, and sensed a strong commitment to achieve them; this made me smile. Get clarity on your goals, whether personally or professionally.

January 17 Coaching Tip: Set Expectations. Since November, I’ve been working with new contractors to help me with a significant farmhouse remodel. New general and sub contractors, new interior designer, and a new architect are all helping me do this, as I’m in Florida working. In meeting with all of them, I’m clearly letting them know my expectations of what I want and need from them, as we remodel a nearly 100 year old home. For example, this home is old, and I want to honor it’s 1930’s farmhouse legacy with some new yet timeless touches. I also want 1930’s crooked floors and ceilings to be straight and level, for fashion, functionality and also safety. I want it to be clean, safe, and dry, and get the water draining away from the home. I want it to be thoughtful and functional, with what we defined as A- workmanship. It does not have to be perfect A+ work, but it must be better than B or B+ work. This clarity has really helped my new colleagues/contractors as we all make decisions together. If others around you don’t understand what you need or are expecting, it might be wise to look in the mirror. Set expectations and reinforce them regularly. And reward/recognize when those around you when they absolutely nail them!

January 18th Coaching Tip: Embrace Tools. Over the last couple years, many of my coaching sessions have been about capacity. For example, I very frequently hear comments like, “we are overwhelmed, we are busy, we need more people, we don’t have time, etc.” As I ask more questions about capacity, many times I have found that tools are not being utilized enough, even though some tools/IT/processes/support have already been paid for. I use this example regularly: “who still calls the taxicab service, reserves a car, hopes that the taxi comes on time to the proper address, the driver is pleasant, the car is clean and safe, and you arrive at your destination on time?” Few still do this, very few. Most are utilizing their cell phone to arrange a ride (with Lyft or Uber), and it can be done within seconds, with complete transparency, and the payment is automated and more secure. When I use this example, all of the sudden, the brains in the room start cranking…”what can we use to improve our capacity? what should we stop doing? what must we continue? what do we need to learn and be trained on to implement quickly?” Within 5-10 minutes, we can quickly identify a number of tools or processes that should be implemented immediately to gain capacity. That metaphor of, “I’m busy sawing, don’t have time to sharpen my saw…” is at play in numerous coaching sessions. Take some time and figure out how to embrace new tools, and utilize the ones that are and have been available.

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365 Coaching Tips: Now on day 7, 8 & 9

It takes commitment and consistent execution to implement a new habit, and I’m really liking this new habit of identifying a coaching tip (or trend) daily. We have made the first hurdle of a new habit, and that’s doing it intentionally for at least one week.

January 7 Coaching Tip: Be Specific. With the new year beginning and my coaching work is now ramping up, a number of my coaching sessions have been focused on “I want to grow my business.” I simply ask, “can you be more specific?” That’s when it can get quiet. The silence spurs more questions. Ultimately, these type of questions get asked: “how will you grow”, “how will you spend your time differently”, “who are you targeting”, “what should you not do this year”, “which type of clients do you want to replicate”. The more specific that you can be about what YOU want to accomplish, I find it’s more likely that you will be successful. And further research indicates that if you write the goal/specifics, you are much more likely to succeed. For example, I have post-it notes on my mirrors and desks that remind me of my quarterly goals. Everyday, I am looking at those specific goals.

January 8 Coaching Tip: Backup Plans. We don’t want to think about backup plans, but when we have them, we sure are happy when we can quickly and somewhat effortlessly put them in motion. Today, on two different occasions, I was working with coaching situations where there was no backup planning by the coachee; they had one plan and just assumed it would go the planned way. As I asked a few questions, I could quickly tell that they needed to think more broadly and thoughtfully, regarding a backup/2nd or even a 3rd scenario. One situation was already in turmoil and they were in triage mode, losing sleep, begging for assistance, etc. We quickly put together a plan for a 2nd and 3rd option in both cases. Backup plans are necessary for many stages in our life journey; don’t be surprised when things re-route you. Have a plan and be ready, or at least somewhat ready.

January 9 Coaching Tip: Measure Frequently. If any of my coachees want to execute on a new goal, I ask them, “what are you measuring, and how frequently are you measuring it?” For example, one of my coachees wants to grow their business by 15% in 2025. We talked about reviewing the results monthly, measuring progress weekly, and assessing and tracking daily activity that contributes to growth. For me, I have some goals this summer to be able to run faster. Therefore, I’m tracking three things daily: my VO2MAX level on my Apple watch, my weight every morning, and my times when I run sprints weekly. If my VO2MAX increases, and I weigh a bit less all while continuing to run my sprints, I should be running faster this summer that I ran in June 2024. Guess what, 9 days into the new year, and my VO2MAX has increased and I’ve dropped a pound or two. Progress, bit by bit.

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365 Coaching Tips: For Days 4, 5 & 6

We’re on a roll here, and the coaching tips are evident.

January 4 Coaching Tip: Stay connected. Friends and family really matter to your overall wellness. The Blue Zones research by Dan Buettner indicates that having a purpose and regular social connections are two of the most important keys that Buettner revealed. I find that I thrive on getting my crew together; today, I had the opportunity to attend a ball game with two of my Indiana University teammates. Plus, gave two tickets to my high school basketball coach. Then, looked up and there was one of my high school teammates. And lastly, in the stands, there was a gal that I used to ride the school bus with. We all connected, smiled, and are intentionally staying in touch via getting out of the house, going to support college women play basketball…something that we all did years ago.

January 5 Coaching Tip: Make Plans. My vacation days are already booked on my personal and work calendar, and shared with my partner. Why? Because vacations and memories, while healthy, are a huge contributor to my overall wellness. Another tip that I have implemented for years is to take four days of vacation, but get 9-10 days off. How? Utilize the 3-day weekends with holidays to maximize your vacation, i.e. Memorial Day is always the last Monday in May, so take the Tuesday thru Friday off in late May. You will have a great start to your summer, and only utilized four vacation days.

January 6 Coaching Tip: Get Organized. Most people establish “New Year’s Resolutions” at the beginning of the year, and then most resolutions dissipate by the end of January. My recommendation is to get organized. What does that look like for me? Yesterday, I spent the bulk of the workday creating high priority Outlook email folders, and deleting years of irrelevant or outdated folders. The clutter went away quickly, and it did not take that long. Also did that with my personal Gmail account. Less clutter, more organized, and more focus on your priorities are easily reinforced now.

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365 Coaching Tips: Let’s Get Started

In mid-November 2024, I decided to set my goals for 2025. One of the 10 most important goals was to “blog regularly (daily and weekly) about relevant topics and my coaching work.” Setting the goals, then putting them in motion before the end of 2024 allowed me to get rolling along. Must admit, I’m proud of my progress as we all launch into 2025.

So, let’s get started.

January 1 Coaching Tip: Pick one word. One word that YOU can leverage throughout the year, that will empower you, motivate you, slow you down, or speed you up, or help you make decisions. As shared in my January 1, 2025 post, my one word for 2025 is REDUCE. (see it for more on why the word REDUCE)

January 2 Coaching Tip: Explain why. If you want something done or need to delegate or have to reschedule, quickly explain why and/or what’s going on. Most and nearly all humans with a heart (and a brain, with some type of empathy) will understand, and be flexible. Already in the new year, I found myself having to change a few appointments, and when I quickly shared that my 84-year-old mother wanted to have lunch with her three adult kids, everyone I spoke to quickly realized, “moms win!”

January 3 Coaching Tip: Find your best times. Find your best times to work, when you’re really uninterrupted and in flow; when your body thrives on exercise; when you need some downtime. In wearing my Oura ring now for nearly 5 years, my most active time is around 9:00am E, and my best work is done in the morning, right after my important, quiet time reading my devotionals while enjoying my cold brew(s).

One of my priorities in 2025 is to share what I learn in my coaching, to help you in your leadership, life, parenting, family, etc. journey. Let’s keep these coaching tips rolling all year long. Hold me accountable.

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My One Word for 2025: Reduce

Yes, REDUCE.

Yes, I also use the phrase, “Just Go!” quite often. So why am I making the choice to select REDUCE as my word for 2025? Let me tell you all the reasons.

  1. Reduce plastic usage. Simply, plastic is not healthy, as more and more research is revealing how microplastics are in nearly every new baby born in the USA. What are a few new habits that I have already instituted in my daily routines: a) drinking my cold brew every morning now in a glass, not a plastic glass. b) utilizing a metal tea strainer instead of tea in a plastic tea bag. c) warming up food in the microwave on cookware, and not in plastic re-usable containers. d) carrying water in two metal containers throughout the day and refilling them, instead of having the urge to buy bottled water. e) all vehicles now have re-usable bags to carry groceries, to help reduce the plastic bag excess that is everywhere.
  2. Reduce my weight. In late July and early August, I intend to be running sprints and shooting baskets at the 2025 National Senior Games in Des Moines, Iowa. My goal is to drop down to 148 pounds, so that I can run just a bit quicker against these fast senior women from across the USA. As for habits, a) I must continue my 2024 habit more consistently of writing down daily my food intake as well as my exercise and weighing myself daily. When I do these three things daily, I lose weight. b) I must buy clean eating groceries, i.e. greens, sweet potatoes, salmon, fruit, much less chocolate, etc. c) I must reduce having the urge every single day to have some chocolate. Instead, have a piece of fruit or a strawberry or a piece of gum, make a cup of tea, or have a diet ginger ale.
  3. Reduce my food intake, especially reducing sugar. See #2. The sugar addiction that I have, along with many others, can be reduced when I set my mind to do it. New habits: a) Just say NO to chocolate and say YES to naturally sweet items like fruit. b) We love chocolate covered strawberries, so that may be the new “treat” while we reduce chocolate and sugar. c) eat less, as it is much better for my colon-less system. I feel better when I eat less.
  4. Reduce work drama. Not sure if I will work til 75 years old, 70, 65, or 61, but there’s zero need to get caught up in work drama. Just do my work and be grateful for the impacts that I make with my coaching work. New habit in 2025: just don’t engage and smile/nod, press forward.
  5. Reduce my jogging pace/mile and sprinting times. See #2. My goal is to be a role model for others, as a senior athlete. That means I need to be a bit quicker and also remain safe, i.e. no injuries and be healthy. I must continue my 2024 habits of regularly doing sprints and high intensity interval training a couple times per week, and my lifting and strength training also a couple times weekly. Also want to gather some advice from some other sprinters and runners on how to run quicker.
  6. Reduce screen time. The amount of time that we all are spending on screen time/scrolling is ridiculous. Of course it’s helpful when I’m intentionally staying in touch with family and friends, and keeping up with my work and real estate inquiries and projects. However, reading before I go to bed is going to be a new 2025 habit. Read a devotional or 10-20 pages of a book. I really like history, geography, and travel books, so it’s time to consume them.

Reduce. I like the sound of it. What’s YOUR word for 2025? What are your new habits to help make it a reality?

Happy New Year and here’s hoping that you have a great year with special times and superb health. Coach Jen

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Treat Yo’ self

This week prior to Thanksgiving tends to be a light work week; many are vacationing or taking half days off to travel, complete the meal prep, or simply relax before the friends and family arrive.

So, what is a recommendation for YOU? Go treat yo’self. This week, I’ve scheduled a few 1/2 days off, a pedicure, a massage, enjoying time by the pool, walking, relaxing, reading, journaling. All of this is “me stuff”. And it’s ok, because come the holiday, it’s all about helping my mom and family have a wonderful time together for Thanksgiving.

Recommendation:

If you are scheduled up to the very last minute, ask yourself why? Why is it that you’re so busy, that you don’t have time to focus on you? Start identifying what must continue, what can be delayed or stopped, and what can actually be done by others. In our coaching lingo, we call this this “Start, Stop, Continue” exercise.

Start with you.

Stop doing everything, and delegate.

Continue what you can do.

By implementing the Start, Stop, Continue, you’ll be amazed that even 15 or 30 or 45 minutes a day, during busy weeks that come with the holidays, can give you time to Treat Yo’ self. And, teach others how to own things that you normally do.