January 16 Coaching Tip: Clear Goals. In coaching a few teams in the last couple days, it was very evident to me that the team nor its leaders had any clear goals. In asking questions like, “what are you most pleased with from your work in 2024? where are you headed in 2025? And what will you do the same and also different in 2025?”, it really helped the teams figure out their goals. It also helped that we had plenty of time and were not rushed, so that we could really discuss and prioritize the goals. Truly asking questions, listening to their responses, giving time for all to speak, allowed for well understood goals that were much more cohesive and focused than the beginning of the coaching sessions. As we wrapped up, their three main goals started with the number eight: 80%, $800,000, and $80mil. I was so delighted that they were ready to meet again and continuously throughout 2025 to share their progress on their results. We went from having no goals to identifying well understood goals, and sensed a strong commitment to achieve them; this made me smile. Get clarity on your goals, whether personally or professionally.
January 17 Coaching Tip: Set Expectations. Since November, I’ve been working with new contractors to help me with a significant farmhouse remodel. New general and sub contractors, new interior designer, and a new architect are all helping me do this, as I’m in Florida working. In meeting with all of them, I’m clearly letting them know my expectations of what I want and need from them, as we remodel a nearly 100 year old home. For example, this home is old, and I want to honor it’s 1930’s farmhouse legacy with some new yet timeless touches. I also want 1930’s crooked floors and ceilings to be straight and level, for fashion, functionality and also safety. I want it to be clean, safe, and dry, and get the water draining away from the home. I want it to be thoughtful and functional, with what we defined as A- workmanship. It does not have to be perfect A+ work, but it must be better than B or B+ work. This clarity has really helped my new colleagues/contractors as we all make decisions together. If others around you don’t understand what you need or are expecting, it might be wise to look in the mirror. Set expectations and reinforce them regularly. And reward/recognize when those around you when they absolutely nail them!
January 18th Coaching Tip: Embrace Tools. Over the last couple years, many of my coaching sessions have been about capacity. For example, I very frequently hear comments like, “we are overwhelmed, we are busy, we need more people, we don’t have time, etc.” As I ask more questions about capacity, many times I have found that tools are not being utilized enough, even though some tools/IT/processes/support have already been paid for. I use this example regularly: “who still calls the taxicab service, reserves a car, hopes that the taxi comes on time to the proper address, the driver is pleasant, the car is clean and safe, and you arrive at your destination on time?” Few still do this, very few. Most are utilizing their cell phone to arrange a ride (with Lyft or Uber), and it can be done within seconds, with complete transparency, and the payment is automated and more secure. When I use this example, all of the sudden, the brains in the room start cranking…”what can we use to improve our capacity? what should we stop doing? what must we continue? what do we need to learn and be trained on to implement quickly?” Within 5-10 minutes, we can quickly identify a number of tools or processes that should be implemented immediately to gain capacity. That metaphor of, “I’m busy sawing, don’t have time to sharpen my saw…” is at play in numerous coaching sessions. Take some time and figure out how to embrace new tools, and utilize the ones that are and have been available.