Category: Intentional

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365 Coaching Tips: 109th, 110th and 111th

April 19th Coaching Tip: Celebrate Others.

When someone turns 80 and throws a party, go! That’s exactly what my uncle did. He (at 80 years old, too) flew in from Denver on Good Friday. We relaxed most of the day before the party, then I drove my uncle around 4pm to this 80th birthday party of one of his fraternity brothers (Blair) from Indiana University. About 7pm, my phone rings and my uncle & Blair’s wife were calling me to invite me to the party to meet their family, taste some of their bourbon collection, and eat some of the remaining chocolate desserts. How could I say no to those three requests? Fast forward to 10:45pm, my uncle and I are in the car driving home after listening to a duet of live music that Blair had hand-picked, laughing hysterically with his family, and lugging those yummy left-over desserts (moist, chocolate fudge cake and chocolate covered strawberries) home to enjoy with Easter dinner. Join in the fun and celebrate others. It was Blair’s big 80th birthday and what a party he threw!

April 20th Coaching Tip: Catch The Sunrise.

It’s Easter Sunday; to us, it’s one of the most beautiful mornings to get up early and catch the sunrise to be reminded of the good news ahead for us eternally. The evening before, we headed up to our lakeside condo, which faces east, and the Easter sunrise was glorious. It was worth the effort and a great reminder to just get up and catch the sunrise.

April 21st Coaching Tip: Think Ahead.

The next three weeks have me hitting multiple cities, speaking to multiple groups with multiple presentations. In reviewing my timeline, I set some time-blocking on my calendar to work on the high priority and very specific items to help ensure that I stay ahead and don’t fall behind. I also asked myself who can I leverage to help stay on schedule and completely on point. Earlier this month when I delegated a key piece of the prep work, I inspected some work that was done by others so help ensure that it was complete and accurate. Unfortunately, it was not completed accurately, and it may put my reputation as a speaker and a facilitator of a session with three others somewhat at risk. Thank goodness the “think ahead” mantra was in full effect, and we have time to recover/fix the work and get back on track. Think ahead!

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365 Coaching Tips: 106, 107 & 108

April 16th Coaching Tip: Pay Attention To Messages.

Our flight was delayed this week for an hour, then it pushed another hour. Since we are well-seasoned travelers, we knew that these delays would most likely lead to a long, uncomfortable evening in the airport. After the second delay, we quickly discussed our options, paid our restaurant tab, and made the decision to head back home so that we could sleep in our own bed and watch our favorite show at 830pm. Glad we made this decision, because we found out that our flight was delayed from 7pm to 12am, and then ultimately cancelled. Pay attention to messages, they might just save you some angst; I’m sure others weren’t paying as much attention and got angry at the delays and ultimate cancellation. Pay attention…and trust your expertise.

April 17th Coaching Tip: Plan For The Future.

Recently I met with two key leaders; believe it or not, they didn’t know it, but they were in the moment helping me plan my future. One really needed me as a business coach and trusted advisor, while the other wanted to hear more about my background and how I might be able to help others (since I have nearly four decades of business and leadership experience) in the next few years. These two discussions have me really thinking about my future. I’m asking myself: WHO can I help? on WHAT topics? and WHEN do I do this? and WHERE do I want to do it?

My abilities to influence and develop others, solve problems, be comfortable working locally and globally, and have a focus on client experience are valuable to a wide variety people. Now’s the time (no matter your age) to Plan for the Future. YOUR future!

April 18th Coaching Tip: Inspect Your Decisions.

Yesterday I went to inspect a late change that I made in the house remodel project that we have in progress. I had made the original decision to go with an off-white paint color (named after the dog breed, West Highland White Terrier). I really thought it was a good choice, as I compared 8-10 different off-white colors. However, the name grabbed me emotionally since we used to have two Westie dogs. When I saw this color on the walls of the house, it didn’t feel right, as it had too much yellow in it. I had to make a change, just had to. Quickly, I selected a brighter white, named “White Snow.” My painters went to the paint store, grabbed the new paint, started painting and said, “much better…what should we do with the West Highland paint?”

Since it was my decision to change the color, I knew that I had to drive back to the remodel project and go check out the new paint color on the walls. Sure enough, it looked so much better and the white was brighter. It made me smile! And this week we received a permit for the new proposed garage, so we will utilize the paint that was already purchased/bit yellow for the interior of the garage. We all agreed with the changes. Recommend that if it is YOU who makes a change on an important decision, go check it out and inspect it.

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365 Coaching Tips: 103rd, 104th and 105th

April 13th Coaching Tip: Happy 413 Day

Received a simple text today from a former Can Do Scholarship “student” who has become quite a businessman, with work experience at Enterprise Rentals and Caterpillar. The text was simple: “Happy 413 Day”.

Antonio was a 4th grader, sitting on a gym floor, when I first met him and share the promise of a $1,000 Can Do scholarship when he graduated from high school and progressed to college. He said when he heard me mention this, it was the first time ANYONE had talked to him about college. Fast forward to his senior year in high school. Antonio is a good student athlete and was recruited to play college basketball at Univ. of Southern Indiana. He didn’t receive a full scholarship, so he really needed the Can Do scholarships. We awarded him $1,000, and then an additional $6,000 for his senior year since he was on track to graduate from USI. What a memory Antonio has, sending me a simple “Happy 413”. Note: the 413 stands for getting 4th graders to post secondary education and also is my favorite verse in the bible, Phil 4:13.

April 14th Coaching Tip: Meet in Person.

Over this past weekend, I met with very important people in my life. My best friends and my mom. It could have been very easy to stay home, watch every stroke in the Masters golf tournament; however, I made the choice to have breakfast with a couple of our friends on Sunday morning (which allowed me to have fun cooking in the kitchen, making plenty of leftovers for all week) before I jumped in the car and drove for an hour to meet my mom for a late afternoon lunch. These are very important people in my life. As I age, I want to have no regrets as my life closes in and nears ending. I want to say that I spent time with those that I loved, I made memories, we met in person, we laughed, we cried.

April 15th Coaching Tip: Tax Day, why wait?

Simple question: why wait and create unnecessary stress? Everyone earning an income in the USA knows that tax day is on or very close to April 15th. Every single year.

Statements start rolling in during late January and throughout February. Get a folder or envelope or a folder in your email, label it “2025 TAX INFO” and keep putting info, receipts, donations, etc. in it throughout the calendar year.

Don’t wait, as that causes unnecessary stress on you as well as your tax pro/CPA/accountant.

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365 Coaching Tips: 97th, 98th and 99th

April 7th Coaching Tip: Portal Positives.

Last night, the Florida Gators men’s basketball team won the NCAA championship in an intense battle against a very strong Univ. of Houston team. Give the staff and these players some credit for winning this championship, as they were down 12 points, stayed focused, and only had the lead for just over a minute in the 40 minute contest. Florida added a number of pieces to their team from some smaller schools: most outstanding tourney player Mark Clayton formerly played for the tiny Iona Gaels. Another “strong as an ox” guard, A. Martin, came from Florida Atlantic Univ, and he also played in the Final Four last year. Surrounded by them was a 6’10” sophomore from Nigeria, by way of Washington State. W. Richard, a senior from Belmont University, was a starting guard. One of their backup centers transferred in from Marshall Univ.

There’s a lot of complaining about the transfer portal due to the amount of players in it. I totally get that, it’s excessive and the timing of opening the portal during the NCAA tourney are both valid. However, in our family, we have a belief in “betting on yourself” and five of the players who played for Florida last night did indeed bet on themselves. They were under recruited, went to smaller schools, developed and got better…and transferred. They came together under a new, young coach, on a sunny Florida campus in Gainesville, trained hard, molded together, and won on college’s biggest stage. Instead of complaining about the portal in college sports or that there’s “no talent in the workplace”, challenge yourself to go out and embrace the talent that is out there. It’s there, and so many positives are in the portal. As a leader, it’s your responsibility to bring together and lead talent who know your vision and embrace it, know their well-defined role, and then allow them to soar!

April 8th Coaching Tip: Three S’s.

Coached a group of new advisors, who are making 25 to 35 outbound calls per day to leads from one part of the enterprise to another, i.e. they are already clients. These new advisors were in a bit of a lull and needed a bit of a pick-me-up session. After introductions of these four advisors and myself, they shared what are they most proud of. Then we discussed what are they struggling with and what’s creating the lull. After hearing their examples, we dug in alot more and they identified that they couldn’t get people to make a decision. Delays by the clients were their “competition”. Another problem is that few of their calls are being answered, so they feel like they are just leaving voicemails.

We practiced what they are saying (script) to the clients and how they are leaving voicemails. I then asked them about their timing: when are they making these calls and leaving voicemails. After some practice, we landed on the 3 S’s: slow the script down a lil bit and do it with a smile. Yes, Slow down, personalize the Script just a bit, and have the client feel your Smile thru the phone or voice message.

April 9th Coaching Tip: Be Prepared.

Met with a team that I had never worked with before and it went great. Why? Because I really prepped BEFORE meeting with them. It actually felt like I knew there numbers as well as they did, and some of the key numbers, I knew well and they felt it. Because of that, our scheduled 30 minute “intro” meeting quickly turned into a very valuable 45 minute meeting, that was “informative, productive, foward looking, helpful” (their words). We were able to prioritize six items that they were willing to get to work on and we will have an accountability check up in 90 days.

After the meeting, the son of the founder stayed and asked it I had a few more minutes. He realized that we both grew up around horses, so he really wanted to talk about it. He thanked me for being prepped; he said he quickly realized and said to himself, “she’s no joke, she knows our numbers!” We went from not knowing one another to having an action plan and a common horse connection…all because of prep. Be prepared; it’s appreciated.

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365 Coaching Tips: 94th, 95th & 96th

April 4th Coaching Tip: Leadership Standards.

Had the opportunity to coach the lead advisor on a medium sized team today who is expecting others on his team to step up. He indicated that they just haven’t stepped up for years. I pushed him for examples, and he shared that as he travels, his advisor colleague is not coming into the office. Two of his assistants are not getting their registrations done, and those are about to expire. One of his assistants is calling in sick frequently. Another junior advisor is not giving the lead advisor an update on his weekly activity.

After listening to all of these examples, I asked him to share his leadership standards. He paused, and sarcastically said the word: accountability. And I proceeded to ask more about accountability and who can help him drive the accountability (because it is obviously not working with him). He is going to begin leveraging his new business manager/operations manager. His business manager already is setting standards: No means no. Yes means yes. She is explaining the difference to the team members, holding one on one’s, setting up smaller team meetings, tracking key metrics in her first 30 days, and beginning to deploy simple leadership standards. Have standards, and as a leader, implement them.

April 5th Coaching Tip: Go See It.

It was going to be 3.5 hours of driving, but I chose to go visit the farm that my grandfather bought over 50 years ago. Since I was already in the Tampa area for the Women’s Final Four, I had Saturday with a few hours of free time and called my mom and told her I was going up to Ocala to see it. Glad I did. I was able to connect quickly with the neighbor (to help keep the relationship positive and reciprocal). I texted with the tenant farmer. I walked the property and noticed a few things that need to be addressed, per our land lease. On the way back to Tampa, I got to have a quick chat with a friend who was nearby (those spontaneous and quick diet Coke conversations are worth it). I could have easily convinced myself NOT to go on this drive; but so glad I did. Warm weather and a convertible made the ride pleasant too, especially when the interstate got backed up and I took an alternate route thru the country…which took me by a locally owned farmstead that had an attractive farmstand. Of course, I had to buy that mixed berry pie, a big bag of oranges, two containers of blueberries, etc. because my friends and I were having ice cream sundaes and pie later that evening. As I returned to Tampa, my friends asked how my trip was. I pleasantly responded that I was so glad I went. It’s easy to say no, but “Just go see it!”

April 6th Coaching Tip: Momentum Changes.

UConn women’s basketball won its record setting 12th national championship this evening, beating South Carolina by 23 points, 82-59. Although UConn had been up by 15 points in the 3rd quarter, the UConn coach (Geno Auriemma) calmly and quickly called a timeout with 3:12 remaining, with UConn up 50-39. Geno sensed something, and it could have been that one of the SC players (MiLaysia Fulwiley) was subbed in and quickly made an impact with a rebound, made a shot, blocked a UConn shot, grabbed a steal, and had an assist for another teammate’s score. Geno was NOT going to let the momentum changing plays by this SC player; he was having no part of it, no way. He called the timeout to help slow the game down. I watched him closely. He didn’t even go into the huddle; he let the players talk. This timeout worked. UConn regained the momentum and was leading by 16 points at the 2:33 mark. In less than one minute, the UConn lead increased from 11 to 16 points. Momentum changes on the court and in your life. How are you taking quick timeouts to evaluate what is happening?

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365 Coaching Tips: 91st, 92nd and 93rd

April 1st Coaching Tip: Ask For An Exception.

Recently was working with an advisor who is 3-4 months from announcing his retirement. He received a major curve ball: his succession plan (with a female advisor that has been his business partner for more than 13 years) is in limbo. The female advisor now faces an existential health situation. It’s drastic for her, and for the soon to-be retiring advisor. After we discussed this tragic situation, we thoughtfully started discussing options. By the end of our very important and focused call, we had identified seven options. And the 7th option ended up being the “ask for an exception to the policy.” He’s now working the details on that option even further, because as he says, desperate times require desperate actions. He’s going to ask for the exception; my bet is that he will get it due to his story and prep, and his relationship with leadership.

April 2nd Coaching Tip: Those “T” Words

As the workday wrapped up on April 2nd, threatening weather with severe thunderstorms and tornadoes scattered from Dallas, TX to Toronto, Canada. And in Indiana, there were multiple sightings and touchdowns of tornadoes within one mile of our rental homes in Carmel, IN. But before all of this threatening weather started occurring around 8pm, the United States announced new and higher tariffs, after the stock market closed. There was an immediate and thunderous loss in the markets across the globe. Lots of “T” words, that can and will drive anxiety, fear, anger, and isolation. Think of how when a tornado is closeby, we quickly move to isolate inside in a safety room/basement/closet. When it thunderstorms, we tend to get inside, too. When tariffs are announced, this tends to drive isolation by countries…self-preservation versus decades of collaboration.

April 3rd Coaching Tip: Hopeful “T” Words

Today, I’m thankful that none of my friends, family, and rental homes were impacted by the tornadoes in Central Indiana last evening. It’s Taco Thursday and Thirsty Thursday, so let’s make it through the day to celebrate an upcoming weekend. With the tariff announcements came a sell off of the stock market; this timing might just be a good time to jump in the market and buy when prices are lower. I sure took advantage of it!

How YOU respond to daily and weekly announcements, happenings and untimely realities that impact your world is on YOU. It’s YOUR decision. Your attitude and how you respond will be remembered by others, but more importantly, it will help you be resilient thru these times.

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365 Coaching Tips: 88th, 89th & 90th

March 29th Coaching Tip: 2.8 Seconds.

My uncle texted me and said, “looks like overtime!” He was assuming that 2.8 seconds wasn’t enough time for the University of Houston to score and beat Purdue. After a timeout, both teams came out on the court, Houston got the ball under their basket. All Purdue has to do is defend well, since the score is tied. Official hands the ball to the Houston inbounder. He ball fakes, makes the Purdue defense move, and then he waits even longer to survey his 3-4 options, and right in front of him a few feet away, is his open teammate. He throws a perfect pass to his center, then the inbounder expertly jumps inbounds, and the center throws his back a perfect pass…and that inbounder scored. Game over, Houston wins by two points, and only 0.8 second left on the clock.

What happened to allow Houston to make not one but two passes? A complete breakdown by the Purdue defense and perfect execution that had been practiced numerous times by Houston. The Purdue defender who was guarding the inbounder actually turned his head AWAY from that inbounder/the bal, and was then consumed with the other players moving. Then two other Purdue players didn’t switch well on defense, which allowed the passes and the shot to be made. Know your job and do it. Had Purdue better defended the inbounder, the result most likely would have been “overtime”. A lot can be accomplished in 2.8 seconds.

March 30th Coaching Tip: That Letter “C”

Met with one of the largest advisors in the firm today, and after approximately five hours together, we landed on a list of 8-10 items as next steps. She has a team of 10 teammates, and 7-8 are highly committed and talented. The remaining 2-3 are not as committed or not as talented. We identified next steps, which revolved around words that begin with the letter “C”.

Improve the team Culture. Interview 100% of the team’s Colleagues, to help drive Cohesiveness. Increase Capacity by Coaching up under-performing teammates. Recognize Collaboration and equalization of workload. Segment and vet the Clients. Identify a future Chief Operating Officer (COO). Review the team and individual Compensation. Bottom line: as meetings are happening every single day, how will you summarize it for easier and clearer understanding? I chose to embrace letters or words, so that recall is clearer. Go C’s!

March 31st Coaching Tip: Consider It A Gift

Consider it a gift when someone is asking for time with you. They are willing to share something with you that’s very important to them, and they are entrusting you with this information, insight, advice, or problem.

Recently, I had a popular person (so called, “public figure”) reach out to me and say that she wanted to run an idea by me. She asked when I was available, and we got that on our calendars. But the most important thing that I noticed was that she didn’t want to text the topic. That is a clear indication to me that it’s important, or new, or highly confidential. The fact that she is entrusting me to discuss it is truly a gift. When we meet soon, my whole goal is to stay present and truly listen, remain curious, and have zero of my own intentions cloud or confuse my ability to listen. Consider it a gift, when someone needs your presence.

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365 Coaching Tips: 85th, 86th and 87th

March 26th Coaching Tip: Find The Yes.

Too many of my coaching conversations revolve around people’s frustration from being told “no” or “nope, can’t do that” or “no way”. For example, today I had two different leaders being told that they can NOT hire additional employees. Instead of being told “no”, I coached them to figure out how can they get a “yes, you can hire”. As we looked thru their business, it was evident that their competitive metrics as compared to others were quite average, i.e. 40-50% on a 1-100% scale vs. competition. And then we dug deeper, and their development of a current newer hire has not gone as expected, and that individual is failing. My coaching question was pointed: “what do you own in getting the answer, “no”?” After some silence, the leader admitted that he hadn’t run his business like he was intending. And after some more intentional questions from me and answers from him, we developed a monthly accountability plan for him to run his business better and to more intentionally develop his teammates. Time will tell, but figure out how to find the yes.

March 27th Coaching Tip: Don’t Rain…

Don’t rain on other people’s parade. When someone is really excited about something that they deeply care about and are telling you all about it, listen, smile, and celebrate with them. Whether you like it or not, it is important to THEM. Be curious, ask questions, learn more about them and their “parade”, and they will think you are a rockstar. Why? Because you listened to them and didn’t rain on their parade. For example, my oldest brother and mother own harness horses together and love to talk and share about their horses, race results, and the new baby foals. All I have to do is listen, ask questions, and then celebrate their successes…or be empathetic when things don’t go well. For example, recently one of their favorite mares died as it was having a baby foal, and the foal died, too. They were grieving, and so we all started sharing photos of this super special, winning racehorse when it was winning, training, and enjoying it’s pasture. Don’t Rain on other people’s parades. Just don’t.

March 28th Coaching Tip: End of Quarter.

How did your quarter go? This was a question that was asked every single 90 days when I worked as a leader at Caterpillar. Same thing now happens at Bank of America/Merrill Lynch. Let me ask you: How was your quarter? What did you intentionally get accomplished? What slid and didn’t get executed to meet your expectation? What are you most proud of? What is the biggest disappointment? How did your personal goals progress? How did you celebrate others’ goals?

We just intentionally had dinner outside and talked about what we are proud of since the beginning of the year. We started with personal priorities, then pivoted to professional and work priorities. Overall, even though we both battled bronchitis and Covid, we beat it and remain standing strong. I also made substantial progress on my real estate businesses, with getting one home under contract (to close in mid May), another home will be listed in mid May, and the remodel project is right on track for completion in late summer. Regarding my coaching work, today I summarized all the coaching engagements that I started in 1Q2025. The impact that I’ve already noticed with these leaders and advisors is off to a great start, and by YE2025, results will be substantial. Look at your results, at the end of every quarter.

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365 Coaching Tips: 82nd, 83rd and 84th

March 23rd Coaching Tip: Friends First.

As I watched my IU Hoosier women’s basketball team wrap up their loss to South Carolina, I noticed that one of our IU players stopped and truly hugged one of the SC players. And then, after all the players shook hands, the SC player came back thru the line and hugged, then quickly gave a sweet cheek-kiss to the IU player. Why would they do that, aren’t they competitors? Yes, of course they are competitors. But they are friends first and have been friends for years. It was a pleasant site to witness, and the TV cameras even showed the parents of both of these players hugging each other. As you compete, remember to remain friends with those who really are friends. I’ve learned that I now have friends that I competed against or with daily in practice, and I’m so glad that many are still my friends. Friends first!

March 24th Coaching Tip: Evolve.

My word for the year is Reduce. One of my colleague’s word is Evolve. I like it, because she is our senior coach, with incredible experience, and more senior than me and our manager. She wants to continue to evolve by embracing new ways of doing business, learning from others, and working a bit differently. If you were in the last few years or months of your career, how willing would you be willing to evolve?

Many of my elders have shared with me that when you stop learning and growing, you start slipping and dying. Now that I have more grey hairs, I truly support this thinking. Tonight, we watched “The Americas” series on Peacock, narrated by Tom Hanks. We kept watching episode after episode, consuming all of the incredible cinematography as well as the education on all of these animals, insects, and species. Keep evolving.

March 25th Coaching Tip: No 2am Texts.

My mother and I talk and text every single day. We share a lot and are very close. Over the last month, she has shared with me that someone in our family has texted her at 2am on a couple occasions and has also sent an additional 8-10 texts since March 19.

This is a coaching lesson in emotional intelligence: 1) when you want a senior/elderly/84 year old woman to help you, don’t text them at 2am. 2) when you want help, maybe call them and ask how THEY are doing and really care about what is shared. 3) if you are sending an additional 8-10 texts, look in the mirror, and ask yourself, “why aren’t I getting any response?” (from the 84 year old woman). 4) and don’t deny it when you are called out for doing it.

I have texted my family member twice now, and let them know that my mom is busy thru tax time (April 15) and managing over 10 farms. I also requested that the 2am texts stop. Due to al ack of emotional intelligence, the family member (of course) indicated that they don’t text much, didn’t do the 2am texts, wasn’t adding any stress to the situation, and indicated this was like high school drama. Bottom line: wake up, look in the mirror, own your errors, be more in tune with elderly people, and for goodness sakes, don’t be rude to them when you need a favor. Seniors (like my mother) have who multiple stents in their hearts and have had two hip surgeries in the last 2+ years, lost their husband of 63 years, keep their phone “on”, charged up, and nearby. and their Apple watch on their wrist. Just stop and think, no 2am texts.

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365 Coaching Tips: 79th, 80th and 81st

March 20th Coaching Tip: Two Minute Test.

One of the most common coaching discussions that I have with leaders revolves around their ability to get buy-in from their teammates and colleagues. When I ask them to explain to me what they want to accomplish, many have a challenge clearly articulating what they want to get done…and why. This question can also apply to people who lead groups or a family. Here’s an example in a family: “Our family listens and watches others, and then we are confident in how we execute. We take great pride in a preparation and calm execution, and that helps us know that we did our absolute best. We love. We learn.” You get the point.

Today I worked with two very talented leaders in Scranton and Philadelphia, PA. They have an incredible growth mindset, but are concerned that everyone around them are not as excited about the growth, which may mean more extra work and adding new/lazy teammates, etc. My assignment, after listening to them for 45 minutes, was to work with these two leaders and help them to be able to clearly and confidently articulate what they are building, and why, in two minutes. Looking forward to hearing them tighten up their message. Two minutes.

March 21st Coaching Tip: Move On.

The transfer portal in college sports is getting a lot of attention right now, since teams have been selected for the NCAA and NIT tournaments. In today’s world of college sports, the transfer portal allows student athletes to enter a transfer portal quickly to let other schools know that they are ready to “move on.” The sooner that someone wants to move on, the better. This applies in business, too. If an employee or teammate wants to move on, search for a new job, try a new career, take a few months off, recommend and encourage them to move on. Why? Because it will be better for the remaining team members. Those that “stay” want to know who is on the team and who is ready to get to work to achieve great things together. Move on when you know it isn’t right, simply move on.

March 22nd Coaching Tip: Tech Help.

Today, one of my colleagues helped me with some quick tech issues quite efficiently. We were able to jump on a Zoom, share screen views, and get 3-4 resolved quickly. If you need tech help, go to someone younger (typically) who is really good at it. They can do it rapidly, and kinda get a kick out of helping you. Makes them look good, and you get your problems solved…without being on a 1-800 tech support line for minutes, hours, etc. Ask someone younger for your tech help. My mom does it frequently, and I can help her with almost every single item with her iphone, ipad, or laptop. My god daughter jumped in my Tesla the day I got it at the Tesla dealership nearly three years ago, and she quickly touched the screen and took us to multiple restaurants that were within a quick driving distance. She also was curious to many of the items on the Tesla dashboard/dashpad. So she started touching and investigating, and in the process, I was learning. Get tech help.